• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Chart Your Course International

We help businesses transform themselves into exceptional places to work that attract, retain and motivate people to their full potential.

“Creating Great Places to Work”

Call 770-860-9464

  • Home
  • About Us
    • Gregory P. Smith
    • What We Do
    • Photo Gallery
    • Press Center
    • Client List
    • Testimonials | Speaking
    • Client Testimonials | Training
  • Keynotes
    • Watch Videos
    • Topics
    • Client Testimonials
    • For Meeting Planners
    • Request Speaking Engagement
  • Solutions
    • Take a 5-Minute Organizational Health Check
    • Consulting Projects
    • Suggestion Campaign (BIC)
    • Employee Retention
    • Executive Retreats
    • Team Building Workshops
  • Training
    • Custom Training
    • Online Training
    • Leadership Courses
    • DISC Workshops
    • Customer Service Programs
    • Healthcare Customer Service
  • Assessments
    • Why We Are the Best
    • FREE DISC Report
    • Sample DISC Assessments
    • DISC Reports
    • Sales
    • Emotional Intelligence Report
    • Organizational Surveys
  • Certification
    • DISC Certification Virtual – Live
    • DISC Master Certification
    • One-on-One Web Certification
    • Self-Study DISC Certification
    • Emotional Intelligence (EQ)
    • Certified DISC Trainers
    • Live Driving Forces Program
    • Driving Forces Self-Study
    • Client Testimonials
    • Members Only
  • Resources
    • Free DISC Report
    • Navigator Newsletter
    • Evaluate Your Business – Free Health Check
    • Articles
    • Free DISC E-Book
    • Teambuilding Exercises
  • Shop
  • BLOG
  • Login
  • Contact

November 6, 2007 by Greg

WINNING OR LOSING DEPENDS ON HAVING THE RIGHT PEOPLE

Today, business success is measured in TALENT – the RIGHT talent for the
RIGHT job. Jim Collins said in his book, From Good to Great, "People are
not your most important asset. The right people are. Get the right people
on the bus, the wrong people off the bus, and the right people in the
right seats." No matter what kind of business you are in, having the
right people determines success or failure.

Having the wrong person is like putting a six hundred pound jockey on a
racehorse. No matter how hard you push, you are not going to get that
horse to go any faster. Consider the following story.

George was recruited from another company and just took over as your
Sales Manager. He had never been a Sales Manager before, but he had
impeccable credentials and his resume listed an impressive track record
including great references. He was a likeable guy, sociable, and seemed
like a perfect fit for the Sales Manager's job.

However, after the first two months, sales started dropping. Two sales
people whom George supervised quit. They complained he was not
communicating and was slow in responding to their requests. George was
the first one out the door each evening. Customers began complaining that
no one was returning calls. What went wrong?

People are not cut out for every job. Past experience is not a predictor
of future success. Putting the wrong person in a job is going to generate
employee turnover, poor performance, missed business opportunities, lost
sales, unhappy customers, and increased costs.

The Missing Piece of the Puzzle

Each job requires a unique set of motivations, competencies, and talents.
To reiterate what Jim Collins said, "Get the right people in the right
seat." Obsolete hiring practices including poorly trained interviewers
don't help the situation. The reasons traditional hiring practices are
not working include:

-Failure to detect motivational fit with job
-Applicants "exaggerate" to get a job
-Relying on past experience as an indicator of success
-Legal liability
-Most interviewers are not properly trained to interview applicants
-Hiring decisions made by intuition, not fact

Each person brings their own set of unique skills, talents, and
competencies to the job. The trouble is most organizations fall short in
matching the job with the individual. Businesses have not analyzed what
it takes to be successful in each job. Just like George, he may have
been a good sales person, but was a failure as a Sales Managers.

Consider one financial institution that reduced turnover in their CSR
positions by 32% by benchmarking the personality traits and motivations
of their most successful CSR's. This saved them millions of dollars in
turnover costs each year.

So what is the answer?

Businesses today face a shrinking talent pool. Employers are seeking
better ways to accurately assess, develop, and retain top talent. Most
people realize resumes and job applications cannot be trusted. Job
interviewing is important, but has its limitations. More and more
organizations are taking the next step.

If traditional hiring practices are not producing winners, you might
consider taking the next step. Back in the late '90s, only 5 percent of
Fortune 500 companies used some type of assessment. Today, that figure
has climbed to 65 percent. A year 2000 study by the American Management
Association showed nearly half of 1,085 employers polled use at least one
assessment in their interviewing process.

Not all assessments are the same. There are a variety of assessments to
choose from. Some measure the honesty and integrity of the applicant.
Other assessments measure sales skills and determine if the candidate
will make a good salesperson. Another measures the ability to
communicate and how well the person can connect with their team.

Hiring consultants can advise you on the best assessment and strategy for
your situation. By implementing a structured hiring process coupled with
assessments or profiles will increase your chances of finding the RIGHT
person for the RIGHT Job.

Free by E-mail: If you would like a free subscription to our newsletter,
please E-mail us the word "Navigator" to navigator@chartcourse.com.

Greg Smith is the CEO and founder of Chart Your Course International
located in Atlanta, Georgia. He helps organizations recruit, hire, and
retain talented people. As a business growth consultant, he has helped
business owners reduce turnover, increase sales, deliver better customer
service, and reach long-term prosperity. He is a former examiner for the
Malcolm Baldrige National Quality Award as well as being selected by the
Human Resource Executive Magazine as one of the nation's "Top-Ten Rising
Stars" in Human Resource Management. He has authored eight books
including Here Today, Here Tomorrow: Transforming Your Workforce from
High-Turnover to High-Retention. For more information, visit
http://www.behaviorprofile.com or call (800) 821-2487 or (770) 860-9464.

Posted by Chart Your Course International
We show businesses how to hire, retain and engage the workforce.

Home


770-860-9464

Filed Under: Uncategorized

Primary Sidebar

Search This Site

DISC Certification & Training

View Training Calender

Have Questions? 800-821-2487 or 770-860-9464

Preview Management Training Courses | Free Previews

Free Online Course Preview

Team Building Exercises

img

Complete 100% Money Back Guarantee

Our Newest and Latest Version!

icebreakersrotary

Best Icebreakers and Teambuilding Exercises Digital E-Book Pdf

Automatic Download of the E-book within seconds after you click on the “Buy Now” button on our store.. You can read it on your computer in PDF format if you like, or print it out on your printer. No shipping charges.

More information 

Icebreakers and Teambuilding ExercisesIcebreakers & Team Building Exercises – E-Book Version

  • Co-Operation
  • Crash in Piranha Valley
  • Golf Ball in the Bag
  • Space Mission to the Moon
  • Torpedo Weapons Loading Exercise
  • Scavenger Hunt
  • Terrorist Toxic Explosive Situation

 

More information

Bright Ideas Facilitator Kit

Order the Kit
Bright Ideas Employee Suggestion Campaign

Footer

IMPORTANT LINKS

  • Free Newsletter
  • Free Resources
  • DISC Certification Training
  • Executive Retreat Facilitators
  • Store
  • Blog
  • Management Training Programs
  • Privacy

RECENT POSTS

  • Getting Your Oil Changed the Ritz-Carlton Way March 21, 2023
  • How To Retain Employees in an Unstable Job Market December 15, 2022
  • 3 Tips for Training Leaders to Work With Remote Teams October 25, 2022
  • Why Hiring is Irrelevant if You Can’t Solve Retention August 24, 2022

LOCATION

Chart Your Course International
Chapel Hill, North Carolina

(770) 860-9464
CONTACT US

Free ebook

Online Training Courses

SPECIAL SAVINGS! GET 50% OFF ALL COURSES (770) 860-9464

©2002-2023 Chart Your Course International Inc