Customer service seems headed in the same direction as the Titanic. Why? For many shortsighted organizations it is about cutting costs, cutting corners with the hopes of driving up profits. One reason is most Americans feel customer service jobs are beneath them. This is particularly true with the younger generation entering today’s job market. Secondly, […]
ritz carlton
The Ritz Carlton Customer Service Way
The Ritz Carlton Hotel Customer Service Way for Selecting, Training and Inspiring First-Rate Employees Bill Lampton, Ph.D. Hotel Customer Service The Ritz-Carlton does not “hire” employees, as other organizations do. According to Gerard van Grinsven, Vice President and Area General Manager, and Laura Gutierrez, Director of Human Resources for the Ritz-Carlton Dearborn in Michigan, the […]
