Customer Service the Ritz Carlton Way Customer service seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer service jobs are beneath them and of little importance. Secondly, many organizations have eliminated the human element, replacing it with a lower-cost, impersonal conglomeration of voice mail, e-mail […]
ritz carlton hotels
The Ritz Carlton Customer Service Way
The Ritz Carlton Hotel Customer Service Way for Selecting, Training and Inspiring First-Rate Employees Bill Lampton, Ph.D. Hotel Customer Service The Ritz-Carlton does not “hire” employees, as other organizations do. According to Gerard van Grinsven, Vice President and Area General Manager, and Laura Gutierrez, Director of Human Resources for the Ritz-Carlton Dearborn in Michigan, the […]
