The Study on Employee Engagement surveyed nearly 2,600 workers in public, private, and not-for-profit sectors. The results showed nearly one-third of the U.S. workforce is “unengaged.” This means employees are not acting in ways that create positive customer experiences, which is detracting from organizational success, performance, and profitability. This “unengagement” costs businesses $300 billion a […]
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Greg’s New Book
