In uncertain economic times, it’s common for businesses to focus their time and energies on ways to cut costs. However, many of the decisions to cut back have generated unintended, and in some cases, disastrous consequences. Some of these knee-jerk reactions can have a negative impact on a business’ performance and growth. We are seeing […]
customer service
Seven Steps To Increase Sales and Build Customer Loyalty
Most businesses spend more time and energy trying to find new customers instead of retaining those they have. The logic behind customer retention management (CRM) is simple–It costs far less money to keep customers happy than to spend much more money recruiting new ones. Loyal customers tell their friends about your business and will spend […]
Happiness at Work | How Zappos Delivers a Great Place to Work
Happiness at Work Zappos is a true American success story. Not only are they a financial powerhouse, but an amazing place to work. Zappos is an online retailer that sells shoes and other merchandise. They have approximately 1500 employees and are located in Las Vegas and at their distribution center in Kentucky. For several years […]
Good Customer Service: Beans, Bacon, Bologna, and Beauty Products
BEANS, BACON, BOLOGNA, AND BEAUTY PRODUCTS: America’s Favorite Retailers Have One Thing In Common – Great Customer Service One of the first jobs I held was with K-Mart. Back then K-mart was one of the top retailers in the country. I was proud of the fact that of all the sales people working at our […]
