What are the characteristics of a great employee? How can you identify those qualities as you go through the hiring process? And how do you track employees’ performance after you hire them? The first quality you should look for is personality. If the position you are looking for requires that the employee interact with your […]
customer service
Service Quality: How It Impacts Customer Satisfaction
What will make your products or services stand out in today’s overcrowded market? Three things: Have a fantastic product, ensure that your customer service is reliable and helpful, and invest in a robust marketing campaign. This article focuses on how to provide great customer service for optimal customer retention and profitability. Great customer service means […]
Cutting Costs/Curtailing Services Can Produce Crappy Customer Service
In uncertain economic times, it’s common for businesses to focus their time and energies on ways to cut costs. However, many of the decisions to cut back have generated unintended, and in some cases, disastrous consequences. Some of these knee-jerk reactions can have a negative impact on a business’ performance and growth. We are seeing […]
Seven Steps To Increase Sales and Build Customer Loyalty
Most businesses spend more time and energy trying to find new customers instead of retaining those they have. The logic behind customer retention management (CRM) is simple–It costs far less money to keep customers happy than to spend much more money recruiting new ones. Loyal customers tell their friends about your business and will spend […]
Happiness at Work | How Zappos Delivers a Great Place to Work
Happiness at Work Zappos is a true American success story. Not only are they a financial powerhouse, but an amazing place to work. Zappos is an online retailer that sells shoes and other merchandise. They have approximately 1500 employees and are located in Las Vegas and at their distribution center in Kentucky. For several years […]
Good Customer Service: Beans, Bacon, Bologna, and Beauty Products
BEANS, BACON, BOLOGNA, AND BEAUTY PRODUCTS: America’s Favorite Retailers Have One Thing In Common – Great Customer Service One of the first jobs I held was with K-Mart. Back then K-mart was one of the top retailers in the country. I was proud of the fact that of all the sales people working at our […]
