Online and Classroom Management Training Courses

Coaching Job Skills

Understand the what, why and how of coaching. Prepare for coaching sessions. Hold a coaching conversation. Use coaching to build teamwork. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. Online management course available.

Communicating Up

Understand the importance of framing communication in terms of a manager’s interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement. Online management course available.

Delegating

A good supervisor understands the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member’s responsibility and authority for a delegated task – creating a framework for accountability and personal growth. Online management course available.

Developing and Coaching Others

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This program shows managers how to coach and improve the attitudes and performance of their team members. As a result they will become better and more consistent performers. Managers and supervisors will learn the specifics of how they can effectively impact the learning process and use coaching moments to make the difference.

Solving Workplace Problems

For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

Developing Performance Goals and Standards

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This course shows managers to effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.

Effective Discipline

This module provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers and supervisors can turn a potentially negative interaction into a positive developmental step. Leaders develop the skills needed to address problem behavior while preserving the individual’s self-respect. That encourages the best kind of discipline – self-discipline.

Essential Skills of Communicating

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Provides the tools necessary to develop clear, concise messages. This program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.

Essential Skills of Leadership

Essential Skills of Leadership (ESL) is the first step to developing successful managers and team leaders. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. ESL helps experienced managers, new managers, and aspiring managers refocus on the skills required to manage the individual while also leading the team. Includes a diploma. View trainers facilitator module

Improving Work Habits

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Provides the tools necessary to recognize and to address poor work habits – even those of a team member who may be successful in his or her job. By focusing on the negative behavior and gaining the individual’s acceptance and commitment to change, the manager effectively addresses the issue before it develops into a disciplinary problem for everyone on the team.

Managing Complaints

Define goals, objectives, and performance standards. Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. Establish time limits for standards and negotiate for standards that address desired results and team members’ capabilities.

Providing Performance Feedback

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Learn to base assessments on facts and behavior. Use positive feedback to motivate team members. Gain team member participation in and agreement with assessment; and their commitment to the change needed to improve performance.

Resolving Conflicts

Recognize the positive and negative impacts of conflicts and leverage it to everyone’s advantage. Distinguish between the two major sources of conflict at work so they can be resolved fairly and effectively. Using effective communication techniques, managers can help individuals understand each other’s point of view and move beyond it.

Supporting Change

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Understand why change happens, how people react to it, and how to support as teams struggle with it. Involve team in change initiative by promoting ownership of change and benefits. Plan for follow-up sessions that support the process and reinforce personal and organizational goals.

Diversity Awareness

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This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified.

Professionalism in the Office

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Trouble with what people wear to work? Provides the tools needed to develop the essential skills required for personal and team success in today’s work environment – office professionalism, effective communication, time management and organization.

 Motivating Team Members

Can one directly motivate another individual, or do we motivate ourselves? Can a leader influence the surroundings to create a motivating atmosphere? Is what motivates one person the same as what motivates another? It explores what motivation truly is and how it works and how motivation is different for each individual. 

Retaining Winning Talent Facilitator Kit

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This kit provides you all the materials and information you need to teach your own employee retention program. Retaining Winning Talent is a workshop that focuses on one of the most important assets of any organization – its team leaders and their impact on retaining key team members.

Solving Workplace Problems

This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified.

Hiring Winning Talent

More Info > Successful hiring doesn’t start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition.