Online and Classroom Management Training Courses
Improve Employee Learning With Our Online Management and Classroom Leadership Training Programs
High performing leaders drive high performing teams and help create successful organizations. Our leadership development courses help managers and team leaders maximize their effectiveness and better understand what it takes to build, develop, and grow exceptional team work.
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Management Training Courses
Coaching Job Skills
More Info > Understand the what, why and how of coaching. Prepare for coaching sessions. Hold a coaching conversation. Use coaching to build teamwork. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. Online management course available.
Communicating Up
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Understand the importance of framing communication in terms of a manager’s interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement. Online management course available.
Delegating
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A good supervisor understands the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member’s responsibility and authority for a delegated task – creating a framework for accountability and personal growth. Online management course available.
Developing and Coaching Others
The program shows managers how to coach and improve the attitudes and performance of their team members. As a result they will become better and more consistent performers. Managers and supervisors will learn the specifics of how they can effectively impact the learning process and use coaching moments to make the difference.
Solving Workplace Problems
More Info >It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.
Developing Performance Goals and Standards
Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.
Effective Discipline
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This module provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers and supervisors can turn a potentially negative interaction into a positive developmental step. Leaders develop the skills needed to address problem behavior while preserving the individual’s self-respect. That encourages the best kind of discipline – self-discipline.
Essential Skills of Communicating
Essential Skills of Communicating (ESC) provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.
Essential Skills of Leadership
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Essential Skills of Leadership (ESL) is the first step to developing successful managers and team leaders. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. ESL helps experienced managers, new managers, and aspiring managers refocus on the basics – the skills required to manage the individual while also leading the team. View trainers facilitator module
Improving Work Habits
Provides the tools necessary to recognize and to address poor work habits – even those of a team member who may be successful in his or her job. By focusing on the negative behavior and gaining the individual’s acceptance and commitment to change, the manager effectively addresses the issue before it develops into a disciplinary problem for everyone on the team.
Managing Complaints
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Define goals, objectives, and performance standards. Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. Establish time limits for standards and negotiate for standards that address desired results and team members’ capabilities.
Providing Performance Feedback
Learn to base assessments on facts and behavior. Use positive feedback to motivate team members. Gain team member participation in and agreement with assessment; and their commitment to the change needed to improve performance.
Resolving Conflicts
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Managing conflict is a critical part of work life. Recognize the positive and negative impacts of conflicts and leverage it to everyone’s advantage. Distinguish between the two major sources of conflict at work so they can be resolved fairly and effectively. Using effective communication techniques, managers can help individuals understand each other’s point of view and move beyond it.
Supporting Change
Understand why change happens, how people react to it, and how to support as teams struggle with it. Involve team in change initiative by promoting ownership of change and benefits. Plan for follow-up sessions that support the process and reinforce personal and organizational goals.
Diversity Awareness
This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified.
Professionalism in the Office
Professionalism in the Office provides the tools needed to develop the essential skills required for personal and team success in today’s work environment – office professionalism, effective communication, time management and organization.
Motivating Team Members
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Can one directly motivate another individual, or do we motivate ourselves? Can a leader influence the surroundings to create a motivating atmosphere? Is what motivates one person the same as what motivates another? It explores what motivation truly is and how it works and how motivation is different for each individual.
Retaining Winning Talent Facilitator Kit
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This kit provides you all the materials and information you need to teach your own employee retention program. Retaining Winning Talent is a workshop that focuses on one of the most important assets of any organization – its team leaders and their impact on retaining key team members.
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olving Workplace Problems
More Info >This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified.
Hiring Winning Talent
More Info > Successful hiring doesn’t start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition.
Delivering Customer Focused Service
More Info >Delivering Customer Focused Service is an interactive customer service online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better. During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional.
STAR Customer Service
The customers’ experience with your organization is the key to lasting sales and loyalty. To your customer, it represents your entire organization. Research shows that while some customer experiences are negative and memorable for the wrong reason. Neither “negative” nor “neutral” experiences help your organization develop the kind of long-term customer relationships you need to be successful.
Online Course Information
E-Learning Course Features
- Courses are approximately 1-2 hours in length
- Each course can be retaken and is available online for up to 12 months
- Downloadable course completion certificate provided
- Available 24/7 for initial learning or just-in-time skill refreshment
- Full bookmarking capability so you can start and stop at anytime
- Features a high degree of interactivity that engages adult learners
- Each course contains interactive exercises and simulations and assessment tools
- Includes a pre and post test so it’s easy to measure knowledge acquisition
- Self-awareness inventories
- Skill practice sessions connect the skill points to realistic business challenges
- Online courses can be blended to include a workbook
- Administrative tracking mechanism to view student progress
- Onsite licensing for larger organizations
- Free online course preview
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TAKE COURSES NOW >Customer service training provided in these other cities:
We are available in Atlanta, Arizona (Phoenix, Tucson, Mesa), California customer service training in Los Angeles, San Diego, San Jose, San Francisco, Fresno, Sacramento and healthcare management workshops in Long Beach. Texas is one of our favorite states so there are hospitality training programs in Houston, San Antonio, Dallas, Austin, Ft. Worth, and Austin. Virginia has Virginia Beach and Washington State, Seattle. Workshops and certification can be taught in Tampa, Florida, Gainesville, Florida, Chicago, and Louisville, KY, DISC and Baltimore, MD, DISC certification classes are possible as DISC training in Boston, MA, and Detroit, MI. Kansas City certification classes are offered. DISC behavior training in cities such as Omaha, Las Vegas, Albuquerque, and North Carolina (Charlotte customer service, Durham and Raleigh management training, RTP) classes. New York, NY, DISC workshops located in Columbus, OH, Oklahoma City and Portland OR. We now serve the Washington D.C. area for online training. Wherever you are, we are available for customer training and management development training.
