• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Chart Your Course International

We help businesses transform themselves into exceptional places to work that attract, retain and motivate people to their full potential.

“Creating Great Places to Work”

Call 770-860-9464

  • Home
  • About Us
    • Gregory P. Smith
    • What We Do
    • Photo Gallery
    • Press Center
    • Client List
    • Testimonials | Speaking
    • Client Testimonials | Training
  • Keynotes
    • Watch Videos
    • Topics
    • Client Testimonials
    • For Meeting Planners
    • Request Speaking Engagement
  • Solutions
    • Take a 5-Minute Organizational Health Check
    • Consulting Projects
    • Suggestion Campaign (BIC)
    • Employee Retention
    • Executive Retreats
    • Team Building Workshops
  • Training
    • Custom Training
    • Online Training
    • Leadership Courses
    • DISC Workshops
    • Customer Service Programs
    • Healthcare Customer Service
  • Assessments
    • Why We Are the Best
    • FREE DISC Report
    • Sample DISC Assessments
    • DISC Reports
    • Sales
    • Emotional Intelligence Report
    • Organizational Surveys
  • Certification
    • DISC Certification Virtual – Live
    • DISC Master Certification
    • One-on-One Web Certification
    • Self-Study DISC Certification
    • Emotional Intelligence (EQ)
    • Certified DISC Trainers
    • Live Driving Forces Program
    • Driving Forces Self-Study
    • Client Testimonials
    • Members Only
  • Resources
    • Free DISC Report
    • Navigator Newsletter
    • Evaluate Your Business – Free Health Check
    • Articles
    • Free DISC E-Book
    • Teambuilding Exercises
  • Shop
  • BLOG
  • Login
  • Contact

Online and Classroom Management Training Courses

online and classroom training, online management, supervisory training

Improve Employee Learning With Our Online Management and Classroom Leadership Training Programs

High performing leaders drive high performing teams and help create successful organizations. Our leadership development courses help managers and team leaders maximize their effectiveness and better understand what it takes to build, develop, and grow exceptional team work.

Contact us to order courses for your organization. Each course is $49contact-us-button

    • Additional Classes
    • Download Brochure
    • Healthcare Management Courses

CJS_front

Coaching Job Skills

More Info >

Understand the what, why and how of coaching. Prepare for coaching sessions. Hold a coaching conversation. Use coaching to build teamwork. It focuses on interpersonal skills, emphasizing communication and improvement of management skills by using behavior modeling. Online management course available.

online management courses with certificates

Communicating Up

More Info >

Understand the importance of framing communication in terms of a manager’s interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement. Online management course available.

DEL_front

Delegating

More Info >

A good supervisor understands the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member’s responsibility and authority for a delegated task – creating a framework for accountability and personal growth. Online management course available.

best online management courses

Developing and Coaching Others

More Info >

This program shows managers how to coach and improve the attitudes and performance of their team members. As a result they will become better and more consistent performers. Managers and supervisors will learn the specifics of how they can effectively impact the learning process and use coaching moments to make the difference.

best online management and leadership courses

Solving Workplace Problems

More Info >

For maximum benefit, it is recommended that learners first experience the two foundation modules, Essential Skills of Leadership and Essential Skills of Communicating prior to taking this course. The audiences for this course are team leaders, supervisors, and first-line managers.

DPGS_front

Developing Performance Goals and Standards

More Info >

This course shows managers to effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.

ED_front

Effective Discipline

More Info >

This module provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers and supervisors can turn a potentially negative interaction into a positive developmental step. Leaders develop the skills needed to address problem behavior while preserving the individual’s self-respect. That encourages the best kind of discipline – self-discipline.

ESC_front

Essential Skills of Communicating

More Info >

Provides the tools necessary to develop clear, concise messages. This program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.

Essential Skills of Leadership, best online courses

Essential Skills of Leadership

More Info >

Essential Skills of Leadership (ESL) is the first step to developing successful managers and team leaders. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. ESL helps experienced managers, new managers, and aspiring managers refocus on the skills required to manage the individual while also leading the team. Includes a diploma. View trainers facilitator module

IWH_frontImproving Work Habits

More Info >

Provides the tools necessary to recognize and to address poor work habits – even those of a team member who may be successful in his or her job. By focusing on the negative behavior and gaining the individual’s acceptance and commitment to change, the manager effectively addresses the issue before it develops into a disciplinary problem for everyone on the team.

online certificate programs free

Managing Complaints

More Info >

Define goals, objectives, and performance standards. Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. Establish time limits for standards and negotiate for standards that address desired results and team members’ capabilities.

PPF_front

Providing Performance Feedback

More Info >

Learn to base assessments on facts and behavior. Use positive feedback to motivate team members. Gain team member participation in and agreement with assessment; and their commitment to the change needed to improve performance.

RC_front

Resolving Conflicts

More Info >

Recognize the positive and negative impacts of conflicts and leverage it to everyone’s advantage. Distinguish between the two major sources of conflict at work so they can be resolved fairly and effectively. Using effective communication techniques, managers can help individuals understand each other’s point of view and move beyond it.

certification in leadership and management

Supporting Change

More Info >

Understand why change happens, how people react to it, and how to support as teams struggle with it. Involve team in change initiative by promoting ownership of change and benefits. Plan for follow-up sessions that support the process and reinforce personal and organizational goals.

Diversity Awareness

More Info >

This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified.

Professionalism in the Office

Professionalism in the Office

More Info >

Trouble with what people wear to work? Provides the tools needed to develop the essential skills required for personal and team success in today’s work environment – office professionalism, effective communication, time management and organization.

 Motivating Team Membersteam member motivation, motivating teams

More Info >

Can one directly motivate another individual, or do we motivate ourselves? Can a leader influence the surroundings to create a motivating atmosphere? Is what motivates one person the same as what motivates another? It explores what motivation truly is and how it works and how motivation is different for each individual. 

Retaining Winning Talent Facilitator Kit

employee retention
More Info >

This kit provides you all the materials and information you need to teach your own Employee Retention Workshop program. Retaining Winning Talent is a workshop that focuses on one of the most important assets of any organization – its team leaders and their impact on retaining key team members.

SSWP_frontolving Workplace Problems

More Info >

This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified.

Hiring Winning Talent

HWT_front
More Info > Successful hiring doesn’t start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition.

dcfs_elearning

Delivering Customer Focused Service

More Info >

Delivering Customer Focused Service is an interactive customer service online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better. During this training, you will learn the guidelines for delivering customer focused service including understanding your role as a professional.

ss_elearningSTAR Customer Service

  More Info >

The customers’ experience with your organization is the key to lasting sales and loyalty. To your customer, it represents your entire organization. Research shows that while some customer experiences are negative and memorable for the wrong reason. Neither “negative” nor “neutral” experiences help your organization develop the kind of long-term customer relationships you need to be successful.

Online Course Information

certification in leadership and management
E-Learning Course Features

  • Courses are approximately 1-2 hours in length
  • Each course can be retaken and is available online for up to 12 months
  • Downloadable course completion certificate provided
  • Available 24/7 for initial learning or just-in-time skill refreshment
  • Full bookmarking capability so you can start and stop at anytime
  • Features a high degree of interactivity that engages adult learners
  • Each course contains interactive exercises and simulations and assessment tools
  • Includes a pre and post test so it's easy to measure knowledge acquisition
  • Self-awareness inventories
  • Skill practice sessions connect the skill points to realistic business challenges
  • Online courses can be blended to include a workbook
  • Administrative tracking mechanism to view student progress
  • Onsite licensing for larger organizations
  • Free online course preview

Contact us for more information

img

Management and supervisory training provided in these other cities:

We are available in Atlanta, Arizona (Phoenix, Tucson, Mesa), California management training in Los Angeles, San Diego, San Jose, San Francisco, Fresno, Sacramento and healthcare management workshops in Long Beach. Texas is one of our favorite states so there are hospitality training programs in Houston, San Antonio, Dallas, Austin, Ft. Worth, and Austin. Virginia has Virginia Beach and Washington State, Seattle. Workshops and certification can be taught in Tampa, Florida, Gainesville, Florida, Chicago, and Louisville, KY, DISC and Baltimore, MD, DISC certification classes are possible as DISC training in Boston, MA, and Detroit, MI. Kansas City certification classes are offered. DISC behavior training in cities such as Omaha, Las Vegas, Albuquerque, and North Carolina (Charlotte customer service, Durham and Raleigh management training, RTP) classes. New York, NY, DISC workshops located in Columbus, OH, Oklahoma City and Portland OR. We now serve the Washington D.C. area for online training. Wherever you are, we are available for customer training and management development training.

 

Footer

IMPORTANT LINKS

  • Free Newsletter
  • Free Resources
  • DISC Certification Training
  • Executive Retreat Facilitators
  • Store
  • Blog
  • Management Training Programs
  • Privacy

RECENT POSTS

  • Getting Your Oil Changed the Ritz-Carlton Way March 21, 2023
  • How To Retain Employees in an Unstable Job Market December 15, 2022
  • 3 Tips for Training Leaders to Work With Remote Teams October 25, 2022
  • Why Hiring is Irrelevant if You Can’t Solve Retention August 24, 2022

LOCATION

Chart Your Course International
Chapel Hill, North Carolina

(770) 860-9464
CONTACT US

Free ebook

Online Training Courses

SPECIAL SAVINGS! GET 50% OFF ALL COURSES (770) 860-9464

©2002-2023 Chart Your Course International Inc