During the 3-session workshop, healthcare workers will learn how to understand excellence, while covering these 11 areas:

1. How to give the best service to improve the healthcare consumer experience.
2. What the modern healthcare client wants and expects.
3. How to cultivate a positive self-image while working with patients and coworkers.
4. Valuing importance of the first impression, as well as feedback and online reviews.
5. How to put patients first.
6. How to build caring relationships.
7. How to learn and use positive communication techniques with patients and co-workers.
8. How to provide the best customer service.
9. How to exceed expectations and stay engaged.
10. How to provide quality care to your colleagues.
11. How to handle dissatisfied patients in healthcare settings.