QUOTE WORTH REMEMBERING
“Men wanted for hazardous journey. Low wages, bitter cold, long hours of complete darkness. Safe return doubtful. Honour and recognition in event of success.”
Sir Ernest Shackleton
Antarctic explorer (1874-1922)
National Association of Catering Executives — Nashville, TN,
Fast, Focusing and Friendly: The Essentials of Great Customer Service
Teleseminar: Managing Effective Meetings
(More info coming soon)
SHRM Annual Conference — San Diego, CA,
Managing Change in Turbulent Times: How to Keep Your Employees Engaged, Motivated and Heading in the Right Direction
Basic DISC Certification
Two-Day Advanced DISC Training Program (Atlanta)
PERSONAL NOTE FROM THE LEAD NAVIGATOR
I am a fortunate person and blessed beyond measure. I have been able to achieve almost every goal I set for myself. I have rode a camel in Egypt, I have helped sail a boat across the Atlantic, parachuted from airplanes and have written several books, but all of these achievements pale in comparison to the one I am most proud of. The greatest miracle and achievement of my life is now close at hand. I am going to be a happy grandfather. Yes, it is true, my oldest daughter Heather is due to have a baby in December. It just seems like yesterday when I gave her hand in marriage. So I am starting to prepare for my next achievement—to spoil my grandchild rotten.
To your success,
President and Lead Navigator
Death, Taxes and the Need to Manage Employees
There is a saying the only thing that is constant is change. Well-known writer Seth Godin wrote in his blog, “When industry norms start to die, people panic. It’s difficult to change when you think you must change everything in order to succeed. Changing everything is too difficult.”
Indeed, organizations are looking at what they are doing during these tough times, and employees may be suffering from pressures resulting from change, both at home and at work. It is easy to see how overwhelming this might be, even for the best workers. Issues of morale during times of change affect performance.
Barry Shore, Ph.D., wrote that during recession, organizations face a double-edged sword because business may be suffering at the same time when performance is challenged and slipping. This is characterized by a decline in productivity, eroded customer service, slow sales growth and ultimately a damaged bottom line.
What is also certain — besides death, taxes and change — is you need to manage your greatest asset: your employees. They are valuable and need care. You can accomplish this by training employees about the essentials of managing change: communication and management skills training.
A recent Society of Human Resources Management (SHRM) research paper stated “successful change is dependent on effective organizational communication.” Communication must be clear, continual and consistent. This is even more important with all the current economic uncertainty. Communication determines how well change initiatives are received and supported.
Harvard Business Review research indicates as little as 15 percent of the workforce embrace change initiatives immediately. Furthermore, 60 percent of employees remain uncertain; 25 percent are wholly resistant to change, while another 25 percent can become saboteurs to change.
The best way to weather the storm may be to focus more on the workforce basics of training and development to ensure you retain and engage your employees in order to maintain employee engagement and productivity. Managers and supervisors must be trained on the essentials of communication or management will be unable to sustain what may become a workforce ailing by a changing business world. Are you certain about your managers and supervisors?
We offer several programs to address organizational communication needs, including Essential Skills of Communicating, Essential Skills of Leadership and Supporting Change.
Submitted by and used by permission:
Melodae Morris, M.A., APR, SPHR
GET FIRED UP!
Greg’s latest book, Fired Up! Leading Your Organization to Achieve Exceptional Results is now available as an E-book and on Amazon.com.
To order click on this button
LEGO’s Creativity in the Workplace Survey of 200 managers and executives revealed the biggest deterrents to creativity at work are:
Office politics 45%
Source: Leflein Associates Inc. ~ Ringwood, N. J.
HOW TO USE ASSESSMENTS TO HIRE, DEVELOP ANDRETAIN GOOD PEOPLE
Have you ever made a bad hiring decision? Did the person you hired turn into someone different than how he presented himself during the interview? A properly designed interviewing and hiring process could have prevented the mistake and saved you time, frustration and money.
Many organizations are using some form of hiring assessment. Assessments provide you an unemotional evaluation of a candidate’s behavior, attitude and values – qualities difficult to judge in an interview alone.
We provide a comprehensive portfolio of hiring and development assessments. Please contact us if we can provide a customized solution to your hiring and development needs.
We also conduct DISC certification training.
Contact us at 770-860-9464 for additional information.
WHAT WE DO:
HELPING ORGANIZATIONS CHART THEIR COURSE
Greg Smith is a dynamic keynote speaker, author and organizational improvement consultant. He is the CEO and Lead Navigator of Chart Your Course International located in Atlanta, Georgia.
We help clients in the following areas:
–Leadership & Organizational Effectiveness
–Selection and Hiring Solutions
–Creating a Customer Service Culture
—Detailed List of Services
Contact us to arrange a complimentary discussion on how we may be able to assist you.
For those of you needing a little laugh, we invite you to visit the Daily Cartoon page on our website. The cartoons are provided by Ted Goff and Scott Adams.