HOW TO RESOLVE WORKPLACE CONFLICT

Conflict in the workplace is a painful reality and a key reason for poor productivity and frustration.  Do you have people in your workplace that cause problems for everyone else?  Do they create additional work for others?  One point is clear–conflict does not magically go away and only gets worse when ignored.

Certain types of workplace conflict are readily identified.  Other forms of conflict may not be so easily detected.  Small, irritating events such as negative attitudes occur repeatedly over time and can cause people to strike out at each other.  In many cases, conflict occurs at the senior level of the organization.  In these situations some kind of intervention is needed.

What type of workplace conflict requires intervention?   Anything that disrupts the office, impacts on productivity or poses a threat to other employees needs addressing.  The degree to which you tolerate a situation before intervention may vary.   A manager may not feel it necessary to intervene when a minor exchange of words occurs between employees–unless such an incident becomes a daily occurrence and expands beyond the employees initially involved.  However, a situation where one employee threatens another requires immediate action.  When handling conflict, some basic guidelines apply.

Explore our Resolving Conflicts training course.

Greg Smith’s cutting-edge keynotes, consulting, and training programs have helped businesses improve communication, reduce turnover, increase sales, hire better people and deliver better customer service.  As President and founder of Chart Your Course International he has implemented professional development programs for thousands of organizations globally.  He has authored nine informative books including 401 Proven Ways to Retain Your Best Employees.  He lives in Chapel Hill, NC..  Sign up for his free Navigator Newsletter by visiting www.ChartCourse.com or call (770) 860-9464.