Providing quality healthcare customer service is more important than ever before. Our healthcare customer service training programs are specifically designed for hospitals, physician offices, clinics and medical practices in the healthcare industry. This customer service training for healthcare workers program is designed so you can either purchase the training materials to teach the course yourself or we can customize a particular solution to meet your needs.
- Medical offices and clinics
- Long term care centers
- Medical Labs
We can deliver our healthcare customer service training in 4 formats:
- Purchase the training materials yourself
Customer Service First Training Library/12 DVD’s
Train your entire healthcare workforce in the art of exceptional customer service. The Service First Video Library is a powerful video-based training system making it easy to train any number of employees – with no limits – with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry.
Leading Empowered Teams for Service Quality For Managers & Supervisors
LOYAL FOR LIFE
For Front-line Employees
Loyal For Life is a one session, video-based customer service training program. The program is designed to implemented in 2-4 hours. Content focuses on service recovery, handling customer complaints and empowerment.
Healthcare with Feelings: Creating the Ultimate Patient Experience
Healthcare with Feelings is our latest customer service training for healthcare centers, hospitals, clinics, labs, admin and healthcare workers in general. Healthcare with Feelings will help new and experienced staff members deliver a powerful impact on employee performance and the quality of care your organization provides.
The essence of healthcare is caring, but caring is more than just a word. Caring is how we feel about our we provide services, treatment and support. more than simply being physically present. you patients’ feelings into account and adapting reflect their needs as well as their desires.
Learn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.
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