Customer Service First Training Library/12 DVD’s
Train your entire healthcare workforce in the art of exceptional customer service. The Service First Video Library is a powerful video-based training system making it easy to train any number of employees – with no limits – with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry.More Information »
Leading Empowered Teams for Service Quality For Managers & Supervisors
Leading Empowered Teams for Service Quality is a great customer service training course to improve team building and customer service.More Information »
LOYAL FOR LIFE
For Front-line Employees
Loyal For Life is a one session, video-based customer service training program. The program is designed to implemented in 2-4 hours. Content focuses on service recovery, handling customer complaints and empowerment.
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Healthcare with Feelings: Creating the Ultimate Patient Experience
Healthcare with Feelings is our latest customer service training for healthcare centers, hospitals, clinics, labs, admin and healthcare workers in general. Healthcare with Feelings will help new and experienced staff members deliver a powerful impact on employee performance and the quality of care your organization provides.
The essence of healthcare is caring, but caring is more than just a word. Caring is how we feel about our we provide services, treatment and support. more than simply being physically present. you patients’ feelings into account and adapting reflect their needs as well as their desires.
Learn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.More Information »
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