• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Chart Your Course International

We help businesses transform themselves into exceptional places to work that attract, retain and motivate people to their full potential.

“Creating Great Places to Work”

Call 770-860-9464

  • Home
  • About Us
    • Gregory P. Smith
    • What We Do
    • Photo Gallery
    • Press Center
    • Client List
    • Testimonials | Speaking
    • Client Testimonials | Training
  • Keynotes
    • Watch Videos
    • Topics
    • Client Testimonials
    • For Meeting Planners
    • Request Speaking Engagement
  • Solutions
    • Take a 5-Minute Organizational Health Check
    • Consulting Projects
    • Suggestion Campaign (BIC)
    • Employee Retention
    • Executive Retreats
    • Team Building Workshops
  • Training
    • Custom Training
    • Online Training
    • Leadership Courses
    • DISC Workshops
    • Customer Service Programs
    • Healthcare Customer Service
  • Assessments
    • Why We Are the Best
    • FREE DISC Report
    • Sample DISC Assessments
    • DISC Reports
    • Sales
    • Emotional Intelligence Report
    • Organizational Surveys
  • Certification
    • DISC Certification Webinar
    • DISC Master Certification
    • One-on-One Web Certification
    • Self-Study DISC Certification
    • EQ Certification
    • Certified DISC Trainers
    • Client Testimonials
    • Members Only
  • Resources
    • Free DISC Report
    • Navigator Newsletter
    • Free Coronavirus Preparedness for Employers and Employees
    • Evaluate Your Business – Free Health Check
    • Articles
    • Free DISC E-Book
    • Teambuilding Exercises
  • Shop
  • BLOG
  • Login
  • Contact

August 7, 2012 by Greg

You Cannot Just Hire Them and Forget Them | Navigator #191

Marta Delfino and Humberto Ortiz
Share on Facebook
Facebook
Tweet about this on Twitter
Twitter
Share on LinkedIn
Linkedin
Pin on Pinterest
Pinterest
Print this page
Print
Email this to someone
email

The Navigator Newsletter

PERSONAL MESSAGE FROM THE CAPTAIN OF THE SHIP

You Cannot Just Hire Them and Forget Them

 

Greg Smith  Lead Navigator
Greg Smith Lead Navigator

I am always amazed how one person can make a powerful difference in the success of a business and the lives of others. On a recent trip, I was staying at a large conference hotel in the heart of San Francisco. If possible, I try to avoid hotel restaurants. Most hotel food is bland, boring and overpriced to me, every hotel restaurant in the world looks the same. If you spend as much time in hotels as I do, you want to see something different, so I like to venture out and find quaint places to eat-something with personality.

Marta Delfino and Humberto Ortiz
Marta Delfino and Humberto Ortiz

On this trip, I allowed myself some free time to do a little sightseeing. I stumbled across this diner called Lori’s just a block from my hotel. It looked like a place where the locals ate, so I popped in and took a seat. I liked it so well I ate breakfast there twice during my stay. One particular server captured my attention. His name was Humberto Ortiz. You could tell he was one of those guys who took pride in what he did. He buzzed around the diner like a lightning bug. He had an energy about him you don’t often see. The other employees respected him and he had a compelling sense of authority about him. His friendly manner made you feel important and welcome. The food was good, but the reason I came back was Humberto. He was the primary factor that transformed the restaurant from average to exceptional.

How many Humberto’s do you have working for you? Have you identified your high performers? Whether you hire servers in the restaurant business or sales people for your pharmaceutical company, it all begins by identifying and hiring the RIGHT people. Research shows high performing employees out-perform their average coworkers by a huge margin. Humberto was one of those star employees. In this economy, you cannot afford to hire just average people. It is laughable to me when I see organizations who still base their hiring decisions only on a resume/job application and an interview. You have to go the extra step. You must identify the personal skills, motivations and experience needed for success in each position.

Lori's DinerIt would be short-sighted of me to end here by saying the process stops once you hire exceptional employees. You can’t just hire them and then forget them. You have to develop, reward and recognize them while also providing them opportunities for growth and development. This is part of the talent management process.

Top performers have more options. If you don’t take care of them, they will be the first ones to quit. Hire good people and help them reach superstar status so that they stay with your company as long as possible. As a result, your business will be rewarded with happier, more productive employees who in turn keep customers coming back to spend more money.
The quickest way to destroy your business is to surround your good people with low performing managers and coworkers. It is not rocket science, but so few businesses apply the process.

Let us know if we can help you identify, hire and retain top talent for your organization. Make sure you don’t miss the How to Retain Your Top Talent webseminar coming up.

Helping you chart your course…

 

Greg Signature

Gregory P. Smith
Captain of the Ship and Lead Navigator

Share on Facebook
Facebook
Tweet about this on Twitter
Twitter
Share on LinkedIn
Linkedin
Pin on Pinterest
Pinterest
Print this page
Print
Email this to someone
email

Filed Under: Case Studies/White Papers, Customer Service, Employee Retention, The Navigator Newsletter

Primary Sidebar

Search This Site

DISC Certification & Training

View Training Calender

Have Questions? 800-821-2487 or 770-860-9464

Preview Management Training Courses | Free Previews

Free Online Course Preview

Team Building Exercises

Complete 100% Money Back Guarantee

Our Newest and Latest Version!

icebreakersrotary

Best Icebreakers and Teambuilding Exercises Digital E-Book Pdf

Automatic Download of the E-book within seconds after you click on the “Buy Now” button on our store.. You can read it on your computer in PDF format if you like, or print it out on your printer. No shipping charges.

More information 

Icebreakers and Teambuilding ExercisesIcebreakers & Team Building Exercises – E-Book Version

  • Co-Operation
  • Crash in Piranha Valley
  • Golf Ball in the Bag
  • Space Mission to the Moon
  • Torpedo Weapons Loading Exercise
  • Scavenger Hunt
  • Terrorist Toxic Explosive Situation

 

More information

Bright Ideas Facilitator Kit

Order the Kit
Bright Ideas Employee Suggestion Campaign

Footer

IMPORTANT LINKS

  • Free Newsletter
  • Free Resources
  • DISC Certification Training
  • Executive Retreat Facilitators
  • Store
  • Blog
  • Management Training Programs
  • Privacy

RECENT POSTS

  • Expanding Globally Made Easy and Efficient With Outsourcing April 29, 2022
  • Leader vs. Manager: What Are the Differences? December 1, 2021
  • Best Practices for Employer Branding August 16, 2021
  • The Extended Manager’s Guide for Managing Remote Teams July 27, 2021

LOCATION

Chart Your Course International
Chapel Hill, North Carolina

(770) 860-9464
CONTACT US

Free ebook

Online Training Courses

©2002-2022 Chart Your Course International Inc