Training Programs for Customer Service Skills
Whether you are a small company or a large corporation, success depends on improving your customer service skills and your ability to exceed customer expectations and deliver a system of exceptional customer service. We also provide two unique healthcare customer service training programs for the healthcare industry.
Our classroom, certification and online customer service skills training programs provide you with the best customer service skills on improving performance, motivating your people to new levels that builds excellent customer loyalty.
You can request a custom designed training program for your business or you can purchase either our customer service skills courses online or classroom training materials.
Service First Video Library Training Program (12 Videos/DVDs)
Train your entire workforce in the art of exceptional customer service. The Service First Video Library is a powerful 12 DVD training system making it easy to train any number of employees – with no limits – with immediate results. The program includes 12 videos, slides, facilitator guide and handouts. The videos are appropriate for any industry.
Customer Service SkillsTraining For Professionals – Feelings For Professionals
This highly acclaimed program achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.
Leading Empowered Teams for Service Quality
For Managers and Supervisors
Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.
LOYAL FOR LIFE
For Front-line Employees
Loyal For Life is a one session, video-based customer service training program. The program is designed to implemented in 2-4 hours. Content focuses on service recovery, handling customer complaints and empowerment.
Feelings for Service Retail Environments
Three retail customer service training videos and three sessions of two hours each. This retail customer service training program is designed to encourage interaction, focuses on personal growth and customer service development. The result is a superior quality service environment in retail businesses.
Also available in Spanish.
Spirit Of Excellence For Healthcare Organizations
We specifically designed THE SPIRIT OF EXCELLENCE for customer service training for healthcare workers and those who work directly with patients and customers. It is a healthcare video program that teaches procedures, but focuses on culture change to improve attitudes, self-development, collaboration, communication, and teamwork. THE SPIRIT OF EXCELLENCE gives medical staff the skills to provide exceptional service to patients, customers and fellow workers. This is a great program for medical clinics and physician practices. The program includes three videos and a facilitator guides.
Learn how to make on-the-spot decisions with confidence. Discover how permission to perform and please customers will give you the keys to the Kingdom of Empowerment so you and your organization can rise to greater levels of success.