Customer Service Certification Program
The measure of a professional customer service certification program provides value and recognition to those individuals who achieve it. Service Quality Institute’s (CCSL), (CCST), and (CCSP) Certifications are the globally accepted standard of achievement among customer service professionals.
Certification provides an industry standard, a commitment to a level of expertise and knowledge that can be relied upon. Like a professional license, certification offers structured and dependable evidence of skills. Join us in Minneapolis, Minnesota for our next Certification Seminar.
Certified Customer Service Leader (CCSL) – 3 Days
Who Should Attend: Leaders, managers and supervisors who want to master the skills critical to nurturing a service culture. Service champions who want to improve their coaching and reinforcement skills.
March 10-12, 2014
Certified Customer Service Trainer (CCST) – 4 Days
Who Should Attend: Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer-driven organization.
March 10-13, 2014
Customer service certification training classes are taught in Minneapolis, Minnesota
LaQuinta Inns & Suites Bloomington, 5151 American Blvd W, Bloomington. 3 miles from SQI, Phone: 952)830-1300. Free shuttle to/from airport and the training classes.