Customer service seems headed in the same direction as the Titanic. Why? For many shortsighted organizations it is about cutting costs, cutting corners with the hopes of driving up profits. One reason is most Americans feel customer service jobs are beneath them. This is particularly true with the younger generation entering today’s job market. Secondly, […]
Workplace culture
The Extended Manager’s Guide for Managing Remote Teams
Remote working has opened up a global talent pool for businesses around the world. Technology has made it possible to have virtual workplaces, eliminating the need for renting a physical office. The benefits are robust in terms of finances, time, and productivity. However, the lack of face-to-face interactions and having to manage people spread across […]
The Employer’s Guide to Flexible Leadership in a Turbulent Business Climate
The global pandemic has put pressure on workforces in more ways than ever before. Economic uncertainty leaves companies wearily contemplating downsizing, employees in constant fear of losing job security, and leaders questioning whether their typical methods for managing remote teams still work. These unpredictable circumstances make it imperative for management to adopt flexible leadership. What […]
Insuring We Have Inclusivity & Diversity in Our Workforce | LGBTQ+
The workplace is changing, and your business needs to change with it or it will get left behind. One of the changes you need to prepare for is the need for a more progressive and diverse workplace. As we said on Medium, “Some people shy away from the word diversity, thinking about it as a term for […]
Three Big Mistakes That Could Land Your HR Department in Hot Water
Everyone makes mistakes – but not all mistakes are created equal. Especially in human resources, some oversights can be disastrous. Today, we are going to go over three of the most egregious transgressions in this industry. Avoid these at all costs – and ignore them only at your own peril. Your human resources department has […]
Eric Dalius Busts the Common Myths about Starting Your Small Business
Entrepreneurship and running a business is for brave people with leadership skills. That does not mean you need to have much courage, however, calls for some amount of tenacity to take challenges head-on and come out of the 9-5 job mindset. According to an article published on Entrepreneur.com, as the appeal of entrepreneurship exists, so […]
