What is your business’ most valuable resource? Its location? Its size? Its technology? Hardly. Despite the value of all of these factors, the resource with the most potential to elevate and drive your business is its people. Whether it’s the people on your front line or your back end, employee satisfaction leads to customer satisfaction, […]
The Navigator Newsletter
Employee Recognition Ideas
Employee Recognition Ideas Drive Motivation and Job Satisfaction Employee recognition is a powerful tool in building morale, motivation and job satisfaction. A pat on the back, a personal note from a peer or a supervisor does wonders. Small, informal celebrations are many times more effective than a once a quarter or once a year formal […]
Employee Turnover Increasing | Navigator Newsletter #186
Employee Turnover on the Increase Employee turnover is starting to increase. Employers need to take steps and prevent losing their loyal and skilled workers now. George is an industrial engineer. He has been working for the same employer for the past four years. He used to love his job and enjoy going to work. Now […]
Leadership Lessons from the Titanic | Navigator Newsletter #184
The Sinking of the Titanic Provides Lessons for Leaders “We have struck iceberg … sinking fast … come to our assistance.” On a cold evening in 1912 that message came blistering across the airwaves. Before they tapped the last bit of Morse code, those words became the epitaph over the lives of the 1,200 people […]
Great Customer Service is Not Grumpy, Grouchy or Gross | Navigator #173
PERSONAL NOTE FROM THE LEAD NAVIGATOR The holidays are fast approaching and there are many exciting things taking place. My staff and I want to thank you for your loyal support over these many years. Please keep us in mind if your organization needs a speaker or training program for 2012.I wish you all a […]
