FacebookTwitterLinkedinPinterestPrintemailThis past February Yahoo!’s fledgling CEO Marissa Mayer made her first misstep. In a company-wide email, she announced Yahoo! was changing its telecommute policy. Effective June 2013, all employees were required to work in the office. The email shortly went viral as the modern workforce gasped at her audacity. A former Google executive- wasn’t Mayer […]
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The Rules of Retention
FacebookTwitterLinkedinPinterestPrintemail Employee dissatisfaction is on the rise, especially among entry-level and mid-level employees. A recent study from Dale Carnegie Training found that only 23 percent (that’s one in four!) of non-management workers reported being engaged at their current job. Meanwhile, almost 70 percent of non-engaged workers said they would leave their current job for as […]
Cutting Costs/Curtailing Services Can Produce Crappy Customer Service
FacebookTwitterLinkedinPinterestPrintemailIn uncertain economic times, it’s common for businesses to focus their time and energies on ways to cut costs. However, many of the decisions to cut back have generated unintended, and in some cases, disastrous consequences. Some of these knee-jerk reactions can have a negative impact on a business’ performance and growth. We are seeing […]
Nine Rules for Employee Engagement
FacebookTwitterLinkedinPinterestPrintemail Employee engagement is defined as the emotional commitment an employee has for a job or organization, which then drives their performance. Countless studies have proven that an engaged workforce contributes significantly to a business’ success. Results range from happier customers to higher profits and stock prices, to lower health care costs. Moreover, experts say […]
Five Rules for Giving Employees Feedback
FacebookTwitterLinkedinPinterestPrintemailWe all know how to praise and reward, but giving constructive criticism to your employees is also important. Addressing a problem can be awkward, and many managers avoid criticizing their staff until a problem swells out of control. This is poor leadership and can be avoided by guiding employees’ performance with consistent feedback. When done […]
Employee Appreciation | Wegmans Grocery
FacebookTwitterLinkedinPinterestPrintemailWhat is your business’ most valuable resource? Its location? Its size? Its technology? Hardly. Despite the value of all of these factors, the resource with the most potential to elevate and drive your business is its people. Whether it’s the people on your front line or your back end, employee satisfaction leads to customer satisfaction, […]
