Businesses in the hospitality and food and beverage industries face many challenges. They ride the ups and downs of the economy more closely than the healthcare, government, or high-tech sectors, and average two to three times the rate of employee turnover, according to 2012 numbers from the Society for Human Resource Management. One small business […]
The Navigator Newsletter
Five Ways Leaders Turns Doubters into Doers
This past February Yahoo!’s fledgling CEO Marissa Mayer made her first misstep. In a company-wide email, she announced Yahoo! was changing its telecommute policy. Effective June 2013, all employees were required to work in the office. The email shortly went viral as the modern workforce gasped at her audacity. A former Google executive- wasn’t Mayer […]
The Rules of Retention
Employee dissatisfaction is on the rise, especially among entry-level and mid-level employees. A recent study from Dale Carnegie Training found that only 23 percent (that’s one in four!) of non-management workers reported being engaged at their current job. Meanwhile, almost 70 percent of non-engaged workers said they would leave their current job for as little […]
Cutting Costs/Curtailing Services Can Produce Crappy Customer Service
In uncertain economic times, it’s common for businesses to focus their time and energies on ways to cut costs. However, many of the decisions to cut back have generated unintended, and in some cases, disastrous consequences. Some of these knee-jerk reactions can have a negative impact on a business’ performance and growth. We are seeing […]
Nine Rules for Employee Engagement
Employee engagement is defined as the emotional commitment an employee has for a job or organization, which then drives their performance. Countless studies have proven that an engaged workforce contributes significantly to a business’ success. Results range from happier customers to higher profits and stock prices, to lower health care costs. Moreover, experts say employee […]
Five Rules for Giving Employees Feedback
We all know how to praise and reward, but giving constructive criticism to your employees is also important. Addressing a problem can be awkward, and many managers avoid criticizing their staff until a problem swells out of control. This is poor leadership and can be avoided by guiding employees’ performance with consistent feedback. When done […]
