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Chart Your Course International

We help businesses transform themselves into exceptional places to work that attract, retain and motivate people to their full potential.

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The Navigator Newsletter

June 28, 2018 by Greg

Navigator Newsletter Archive

Filed Under: Human Resource Management, The Navigator Newsletter

April 30, 2015 by Greg

What Is a DISC Assessment? | Understanding Human Behavior

Communication is a difficult task in any situation, but especially in the workplace. We work to strike this balance of not becoming too personal with employees that might lead to favoritism or you being taken advantage of, but getting to know them well enough to work with them. To know how to best communicate with someone, […]

Filed Under: Behavior Assessments, Communication Articles, DISC Profile, DISC Training, Hiring, Talent Management, The Navigator Newsletter

October 27, 2014 by Greg

Success Begins with Quality Customer Service

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service […]

Filed Under: Communication Articles, Customer Service, customer service training, Human Resource Management, The Navigator Newsletter

July 29, 2013 by

Seven Steps to Start a Consulting Business

The baby boomer generation has been discussed, dissected and debated since its emergence in the mid-1940s. Seventy-six million strong, the group was the center of a new youth-oriented America with changing social norms, new suburbs, and growing modernizations and opportunities. Boomers have also dominated the American workforce. As they reach the winter of their careers, […]

Filed Under: Communication Articles, Free Business Articles, Good Places to Work, Growing a Business, Managing Gen X, Y, Baby Boomers, The Navigator Newsletter, Uncategorized

July 14, 2013 by

Four Steps to Improve Poor Performance

Underperforming employees are not hard to find. They are perpetually tardy or absent, or procrastinate and mismanage projects. They are cavalier about company rules, create conflict in the ranks or seem to do just enough to get by. They abuse the system. For fellow employees these individuals are a sore thumb, a drag on productivity […]

Filed Under: Communication Articles, Employee Engagement, Employee Motivation Articles, Free Business Articles, Good Places to Work, Human Resource Management, Leadership, Managing Gen X, Y, Baby Boomers, Talent Management, The Navigator Newsletter

June 24, 2013 by

Four Ways to Grow Your Business

While many economic indicators have pointed to the economy’s recovery, small businesses are still feeling the pinch. According to a May 2013 survey from email marketing company Constant Contact, 59 percent of small businesses say running their business is harder today than it was five years ago. Plus more than half say the bad economy […]

Filed Under: Employee Retention, Free Business Articles, Good Places to Work, Growing a Business, Talent Management, Team Building, The Navigator Newsletter Tagged With: best practices, business growth, employee retention, local businesses, online advertising, small business, social media

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