The Navigator Newsletter
What Is a DISC Assessment? | Understanding Human Behavior
Communication is a difficult task in any situation, but especially in the workplace. We work to strike this balance of not becoming too personal with employees that might lead to favoritism or you being taken advantage of, but getting to know them well enough to work with them. To know how to best communicate with someone, […]
Success Begins with Quality Customer Service
A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service […]
Seven Steps to Start a Consulting Business
The baby boomer generation has been discussed, dissected and debated since its emergence in the mid-1940s. Seventy-six million strong, the group was the center of a new youth-oriented America with changing social norms, new suburbs, and growing modernizations and opportunities. Boomers have also dominated the American workforce. As they reach the winter of their careers, […]
Four Steps to Improve Poor Performance
Underperforming employees are not hard to find. They are perpetually tardy or absent, or procrastinate and mismanage projects. They are cavalier about company rules, create conflict in the ranks or seem to do just enough to get by. They abuse the system. For fellow employees these individuals are a sore thumb, a drag on productivity […]
Four Ways to Grow Your Business
While many economic indicators have pointed to the economy’s recovery, small businesses are still feeling the pinch. According to a May 2013 survey from email marketing company Constant Contact, 59 percent of small businesses say running their business is harder today than it was five years ago. Plus more than half say the bad economy […]
