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Chart Your Course International

Greg P. Smith

SPEAKER |  AUTHOR  |  LEADERSHIP TRAINER

Helping leaders and teams overcome setbacks and build a stronger future.  

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The Navigator Newsletter

September 15, 2026 by Greg

10 Things I learned at North Georgia College/UNG

North Georgia College didn’t just educate Greg. It instilled a standard in him. And once that standard becomes part of you, you don’t hang it in a closet. You carry it—for a lifetime. 10 Things North Georgia College Taught Me Looking back on my years at North Georgia College, I realize that I learned far […]

Filed Under: FISH ON fRIDAYS, Fish on Fridays: A Memoir of Bad Breaks, Team Building, The Navigator Newsletter Tagged With: book, fish on fridays

February 7, 2024 by Greg

GEN Benjamin O. Davis: Overcoming Adversity in a Racial World

President Clinton promoted Benjamin O. Davis, Jr. to the rank of General for his great contributions to the United States.  Gen. Davis’ life is an incredible story of personal triumph and significant accomplishments. His career was a series of firsts. He was the first African‑American to graduate from West Point Military Academy during the 20th […]

Filed Under: Case Studies/White Papers, Human Resource Management, The Navigator Newsletter Tagged With: 332nd Fighter Group, black pilots, KKK, Tuskegee Airmen, West Point, WWII

June 28, 2018 by Greg

Navigator Newsletter Archive

Filed Under: Human Resource Management, The Navigator Newsletter

April 30, 2015 by Greg

What Is a DISC Assessment? | Understanding Human Behavior

Communication is a difficult task in any situation, but especially in the workplace. We work to strike this balance of not becoming too personal with employees that might lead to favoritism or you being taken advantage of, but getting to know them well enough to work with them. To know how to best communicate with someone, […]

Filed Under: Behavior Assessments, Communication Articles, DISC Profile, DISC Training, Hiring, Talent Management, The Navigator Newsletter

October 27, 2014 by Greg

Success Begins with Quality Customer Service

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service […]

Filed Under: Communication Articles, Customer Service, customer service training, Human Resource Management, The Navigator Newsletter

July 29, 2013 by

Seven Steps to Start a Consulting Business

The baby boomer generation has been discussed, dissected and debated since its emergence in the mid-1940s. Seventy-six million strong, the group was the center of a new youth-oriented America with changing social norms, new suburbs, and growing modernizations and opportunities. Boomers have also dominated the American workforce. As they reach the winter of their careers, […]

Filed Under: Communication Articles, Free Business Articles, Good Places to Work, Growing a Business, Managing Gen X, Y, Baby Boomers, The Navigator Newsletter, Uncategorized

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RECENT POSTS

  • 10 Things I learned at North Georgia College/UNG September 15, 2026
  • Fish on Fridays Book Is Here September 9, 2026
  • Fish on Fridays Is Here September 7, 2026
  • Fish on Fridays: A Memoir of Bad Breaks, Hard Lessons and Unexpected Strength September 7, 2026

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