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Chart Your Course International

Greg P. Smith

SPEAKER |  AUTHOR  |  LEADERSHIP TRAINER

Helping leaders and teams overcome setbacks and build a stronger future.  

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Job Satisfaction

August 25, 2026 by Greg

Service That Stays With You at Ritz-Carlton Hotels

I’ve seen what poor service looks like, but I’ve also experienced what great service can feel like—and it tends to stay with you. One of the best examples happened at the Ritz-Carlton Reynolds, Lake Oconee, where I was celebrating my wedding anniversary. After checking in, we dropped off our bags and sat in the lobby […]

Filed Under: Culture, Customer Service, customer service training, Employee Retention, FISH ON fRIDAYS, Fish on Fridays: A Memoir of Bad Breaks, Job interviewing, Job Satisfaction, Leadership, Leadership Development, Motivational speaker, Talent Management, Workplace culture Tagged With: Drivers of Employee Engagement, emotional intelligence, employee appreciation ideas, employee engagement, employee engagement articles, employee motivation, employee retention, employee turnover, malcolm baldrige award, ritz carlton customer service training, ritz carlton hotels

October 28, 2025 by Greg

Beyond the Resume: Navigating the New World of Hiring

In today’s competitive business landscape, relying solely on traditional resumes is no longer sufficient to identify the right talent for your organization. At Chart Your Course International, we recognize the transformative power of assessments in unlocking employee potential and driving organizational success. By utilizing proven methodologies, our assessments go beyond surface-level qualifications to reveal the […]

Filed Under: Behavior Assessments, Communication Articles, DISC Profile, DISC Training, Emotional Intelligence, Finding top talent, Hiring, hiring tips, Human Resource Management, Job interviewing, Job Satisfaction, Onboarding, Recruitment, Talent Management Tagged With: behavior assessments, disc assessments, employee assessments, employee turnover, hiring assessments, job interviewing, resumes

August 20, 2025 by Greg

Why Startups Succeed: Smart Foundations for Entrepreneurial Growth

In the dynamic world of startups, success isn’t just about having a groundbreaking idea. It’s about building a strong foundation—combining the right team, technology, operations, and mindset to scale sustainably. Many entrepreneurs dive headfirst into their ventures without setting up the structures necessary for long-term growth. But the most successful startups are those that treat […]

Filed Under: Communication Articles, Employee Selection, Growing a Business, Human Resource Management, Job Satisfaction, Online Marketing, organizational development, Start ups, Talent Management, Team Building Tagged With: Embracing a Learning Culture, employee engagement, employee motivation, human resource management, start up, start-ups, team building, VPN

September 30, 2024 by Greg

Navigating the Job Market Abroad: Finding Your Dream Job Overseas

In many cases, opportunities to build a career overseas can be seen as turning into a reality and thus may be considered a real attraction. And it doesn’t matter if one is motivated by the desire to get a taste of a new culture, a need to progress in a given field, or just want […]

Filed Under: Employee Turnover, Finding top talent, Hiring, Human Resource Management, Job interviewing, Job Satisfaction

February 28, 2024 by Greg

Transforming Spaces, Transforming Culture: The Impact of Office Renovations on Employee Happiness

In the ever-evolving landscape of the modern office, companies are stirring up the extensive effect of workplace ecosystems in forming the actual material of their society. Much past functioning as plain areas for job workplaces has exceeded their practical origins to end up being essential factors to the principles as well as characteristics of a […]

Filed Under: Good Places to Work, Human Resource Management, Job Satisfaction, Team Building Tagged With: Drivers of Employee Engagement, employee appreciation ideas, employee engagement, employee motivation, employee motivation tips, managing employee retention

June 29, 2023 by Greg

3 Tips to Build a Thriving and Invested Team Within Your Company

Photo by Brooke Cagle on Unsplash In today’s world, soft skills and interpersonal connections are becoming more valued than ever. While in the past employers and managers have primarily determined the success of employees based on their output or qualifications, now the importance of culture and bonds are becoming key factors. Teams within a business […]

Filed Under: Culture, Good Places to Work, Job Satisfaction, Millennials, Talent Management, Team Building, Training and Development, Work Life balance, Worklife Balance, Workplace Productivity

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RECENT POSTS

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