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Chart Your Course International

Greg P. Smith

SPEAKER |  AUTHOR  |  LEADERSHIP TRAINER

Helping leaders and teams overcome setbacks and build a stronger future.  

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Employee Satisfaction Surveys

March 21, 2023 by Greg

Getting Your Oil Changed the Ritz-Carlton Way

Customer service seems headed in the same direction as the Titanic.  Why?  For many shortsighted organizations it is about cutting costs, cutting corners with the hopes of driving up profits. One reason is most Americans feel customer service jobs are beneath them. This is particularly true with the younger generation entering today’s job market. Secondly, […]

Filed Under: Case Studies/White Papers, Customer Service, customer service training, DISC Training, Employee appreciation, Employee Retention, Employee Satisfaction Surveys, Recruitment, Workplace culture Tagged With: Best hotels, Deming award, Ritz, ritz carlton

December 15, 2022 by Greg

How To Retain Employees in an Unstable Job Market

Stop the Great Resignation There seems to be a buzz around the term “the Great Resignation,” or the shift we’ve seen in the job market during the pandemic. When people realize they have other opportunities that could put them in a better career position, they’re going to investigate them. So how can employers effectively retain […]

Filed Under: Employee Motivation Articles, Employee Recognition, Employee Retention, Employee Satisfaction Surveys, Human Resource Management, Recruitment, Team Building Tagged With: Drivers of Employee Engagement, employee motivation, employee retention

May 25, 2021 by Greg

6 Ways Employers Can Help Remote Employees be More Productive

  by Molly Barnes, Digital Nomad Life How productive are remote workers? You might think that working from home would discourage or impede productivity, but an April 2021 study showed the opposite to be true: It found that the increase in remote work during the pandemic is expected to boost U.S. productivity by 5%, mostly […]

Filed Under: Behavior Assessments, Communication Articles, Culture, Employee Recognition, Employee Satisfaction Surveys, Human Resource Management, Job interviewing, Job Satisfaction, Leadership Keynote Speaker, Leadership Speaker, Recruitment, Reward & Recognition, Time Management

December 10, 2019 by Greg

Six Ways to be a Super Productive Remote Worker

Do you believe, deep down, that if you had a better working environment, you could accomplish virtually anything? Are you the type of person who loathes a morning commute or a useless meeting because you know that it wastes time that you’ll never get back? If so, then working remotely might be exactly what you need. A […]

Filed Under: Culture, Employee Engagement, Employee Satisfaction Surveys, Human Resource Management, Work Life balance, Workplace culture, Workplace Productivity Tagged With: Workplace Culture

July 30, 2018 by Greg

Employee Retention Survey 2018

    Comments (Other) Answer Most employees remain in my organisation till the age of retirement This has been going on for at least a year now Horrible leadership main reason! my company was bought by another company almost 2 years ago – as a result, many changes, some of which are causing even long […]

Filed Under: Employee Retention, Employee Satisfaction Surveys, Good Places to Work, Human Resource Management, Job Satisfaction, Leadership, Surveys and Statistics Tagged With: employee motivation, employee retention, employee turnover

August 21, 2017 by Greg

Employee Surveys Can Reduce Employee Turnover

How to Find Out What Your Employees Really Think and Improve Staff Retention Providing the right support for your executives and business leaders to create a workplace your employees will thrive and work hard in, is an integral part of a successful company. However, it’s not always an easy thing to achieve. There are a […]

Filed Under: Behavior Assessments, Employee Engagement, Employee engagement speaker, Employee Retention, Employee Satisfaction Surveys, Employee Turnover, Good Places to Work, Human Resource Management, Job Satisfaction Tagged With: employee retention, employee retention ideas, employee turnover

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