Customer service seems headed in the same direction as the Titanic. Why? For many shortsighted organizations it is about cutting costs, cutting corners with the hopes of driving up profits. One reason is most Americans feel customer service jobs are beneath them. This is particularly true with the younger generation entering today’s job market. Secondly, […]
Employee Retention
How To Retain Employees in an Unstable Job Market
Stop the Great Resignation There seems to be a buzz around the term “the Great Resignation,” or the shift we’ve seen in the job market during the pandemic. When people realize they have other opportunities that could put them in a better career position, they’re going to investigate them. So how can employers effectively retain […]
3 Tips for Training Leaders to Work With Remote Teams
More workplaces than ever have virtual teams. The pandemic led to an increase in remote employment of 9%, which has now increased to 15% for many high-paying positions. Given that 60% of those who started working remotely as a result of the pandemic want to do so permanently, managers must figure out how to train […]
Why Hiring is Irrelevant if You Can’t Solve Retention
The people who work for your company are the most valuable asset. They determine the success or failure of your business. Below are some justifications for our assertion that the employees you have are great assets: Employees produce the final product, manage finances, promote your business, and maintain the records necessary for decision making. Employees […]
Six Things Each Employee Wants from Their Employer
Struggling to Attract New Talent? Consider Offering These Unique Benefits
Perhaps no process is more vital to business strategy than effective hiring. With the right people in your organization, delighting your customers, innovating new solutions and igniting your company vision becomes infinitely more attainable. Although many businesses acknowledge and strive to hire the best in their fields, executing on these hiring goals proves to be […]
