Customer service seems headed in the same direction as the Titanic. Why? For many shortsighted organizations it is about cutting costs, cutting corners with the hopes of driving up profits. One reason is most Americans feel customer service jobs are beneath them. This is particularly true with the younger generation entering today’s job market. Secondly, […]
DISC Training
Insuring We Have Inclusivity & Diversity in Our Workforce | LGBTQ+
The workplace is changing, and your business needs to change with it or it will get left behind. One of the changes you need to prepare for is the need for a more progressive and diverse workplace. As we said on Medium, “Some people shy away from the word diversity, thinking about it as a term for […]
Can you cheat on a DISC test?
How Conflicting Work Personalities Drive Team Success
How Conflicting Work Personalities Drive Team Success A successful team requires diverse personalities. 190,000 Deloitte employees were surveyed on their workplaces. The study, published by Harvard Business Review, determined four main personality types found in the workplace. Conflicting personalities can cause tension that even the most accommodating manager can’t deal with, and it isn’t always easy […]
Free DISC E-Book | A Comprehensive Guide
FREE DISC E-BOOK A COMPREHENSIVE GUIDE TO UNDERSTANDING BEHAVIORAL STYLES THROUGH DISC Understanding HOW a person does what they do DISC: The Universal Language of Behaviors What’s inside? An overview of the concepts of DISC A detailed explanation of Dominance, Influence, Steadiness, and Compliance A showcase of behavioral combinations that blend all four aspects […]
8 Key Steps on How to Become the Best Possible New Boss
People don’t quit their company; they quit their boss. A Chart Your Course International survey found that 50 percent of employees left their last job because of their first-line supervisor. That’s a painful statistic. And it points up the critical importance of starting off on the right foot with your new team. Becoming a first-time […]
