customer service training

Customer Service at the Ritz Carlton Hotels

Customer Service the Ritz Carlton Way Customer service seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer service jobs are beneath them and of little importance. Secondly, many organizations have ... Read More »

The Ritz Carlton Customer Service Way

The Ritz Carlton Hotel Customer Service Way for Selecting, Training and Inspiring First-Rate Employees Bill Lampton, Ph.D. Hotel Customer Service The Ritz-Carlton does not “hire” employees, as other organizations do. According to Gerard van Grinsven,... Read More »

Service Recovery | How to Improve Customer Service

“If you want to increase sales, grow a loyal customer base that is the envy of your competitors, and provide service that is worth thousands of dollars in advertising and marketing, you must make a commitment to solving your customer’s problems—and t... Read More »

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