customer service training

Customer Service at the Ritz Carlton Hotels

FacebookTwitterGoogle+LinkedinPinterestPrintemail Customer Service the Ritz Carlton Way Customer service seems to be headed in the same direction as the Titanic. Why? One reason is most Americans feel customer service jobs are beneath them and of lit... Read More »

The Ritz Carlton Customer Service Way

FacebookTwitterGoogle+LinkedinPinterestPrintemailThe Ritz Carlton Hotel Customer Service Way for Selecting, Training and Inspiring First-Rate Employees Bill Lampton, Ph.D. Hotel Customer Service The Ritz-Carlton does not “hire” employees, as other or... Read More »

Service Recovery | How to Improve Customer Service

FacebookTwitterGoogle+LinkedinPinterestPrintemail“If you want to increase sales, grow a loyal customer base that is the envy of your competitors, and provide service that is worth thousands of dollars in advertising and marketing, you must make a com... Read More »

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