customer service training

Four Reasons Sales People Fail

Four Reasons Sales People Fail

FacebookTwitterLinkedinPinterestPrintemailNot everyone is a natural salesperson. Salespeople come and go in companies because they will either sink or swim. If you love sales, are able to stay organized, believe in your product and are urgent to make... Read More »

3 Proven Ways Call Centers Can Better Streamline Operations

3 Proven Ways Call Centers Can Better Streamline Operations

FacebookTwitterLinkedinPinterestPrintemailCustomer Service is Important to Call Centers Customer service has come a long way. These days, businesses have more options than ever before to customize the live support experience — and technology is playi... Read More »

Stu Leonard’s Secret for Great Customer Service

Stu Leonard’s Secret for Great Customer Service

FacebookTwitterLinkedinPinterestPrintemailAt the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engraved in the boulder are these words: “Our Policy Rule 1: The customer is always right! Rule 2: If the customer is e... Read More »

Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

FacebookTwitterLinkedinPinterestPrintemailMany chief executives and corporate boards recognize they need to alter or even drastically reshape their corporate culture, but few follow through and benefit from the successful transformation they envision... Read More »

Success Begins with Quality Customer Service

FacebookTwitterLinkedinPinterestPrintemailA recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Mo... Read More »

Zappos Amazing Company Work Culture

FacebookTwitterLinkedinPinterestPrintemailZappos is one of my favorite places to work. They have mastered managing their with 10 key values. Here is a good video where Tony Hsieh explains the process. Find out more about Zappos and what they do to cr... Read More »

3 Day Culture Boot Camp – Training – Zappos Insights

FacebookTwitterLinkedinPinterestPrintemailThis is an awesome training experience all business people should attend: 3-Day Boot Camp Event If you are a leader who is serious about creating and maintaining positive change in your workplace, the 3-Day B... Read More »

Cutting Costs/Curtailing Services Can Produce Crappy Customer Service

FacebookTwitterLinkedinPinterestPrintemailIn uncertain economic times, it’s common for businesses to focus their time and energies on ways to cut costs.  However, many of the decisions to cut back have generated unintended, and in some cases, disastr... Read More »

Zappos | Creating a Great Place to Work

FacebookTwitterLinkedinPinterestPrintemailAs the economy rebounds businesses are focusing on making their organizations better places to work.  They are realizing if employees and managers are unhappy, they are going to leave.  Pay and benefits are i... Read More »

Creating a Great Place to Work | Navigator #180

FacebookTwitterLinkedinPinterestPrintemail Creating a Great Place to Work As the economy rebounds businesses are focusing on making their organizations better places to work. They are realizing if employees and managers are unhappy, they are going to... Read More »

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