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customer service training

March 21, 2023 by Greg

Getting Your Oil Changed the Ritz-Carlton Way

Customer service seems headed in the same direction as the Titanic.  Why?  For many shortsighted organizations it is about cutting costs, cutting corners with the hopes of driving up profits. One reason is most Americans feel customer service jobs are beneath them. This is particularly true with the younger generation entering today’s job market. Secondly, […]

Filed Under: Case Studies/White Papers, Customer Service, customer service training, DISC Training, Employee appreciation, Employee Retention, Employee Satisfaction Surveys, Recruitment, Workplace culture Tagged With: Best hotels, Deming award, Ritz, ritz carlton

July 6, 2020 by Greg

How to Use e-Commerce Reviews to Engage Your Customers

Customer engagement matters. When you’re running an online store, you want to make sure your potential customers get the treatment they deserve. That’s why you write brilliant product descriptions, use SEO, and add visuals to help them decide. But, it’s very important that you give them a reason more to be actively engaged and e-commerce […]

Filed Under: Communication Articles, Customer Service, customer service training, Sales

June 3, 2019 by Greg

How to Avoid Failing as a Business Start-Up Entrepreneur

Entrepreneurial Responsibility To Prevent Massive Failure According to recent studies, 90% of new startups will fail due to one reason or another, so it’s incredibly important as a new startup to understand how to take responsibility in certain areas to prevent that failure. Although no one goes into business with the plan of failure, many people fail […]

Filed Under: Communication Articles, customer service training, Human Resource Management, management skills, Talent Management, Women in the workplace, Workplace Productivity

February 6, 2019 by Greg

Four Reasons Sales People Fail

Not everyone is a natural salesperson. Salespeople come and go in companies because they will either sink or swim. If you love sales, are able to stay organized, believe in your product and are urgent to make that sale happen, then you’ll do well. The salespeople that are lacking these qualities tend to fail miserably. […]

Filed Under: Customer Service, customer service training, Growing a Business, Hiring, hiring tips, Job interviewing, Sales, Supervisory Skills

February 19, 2018 by Greg

3 Proven Ways Call Centers Can Better Streamline Operations

Customer Service is Important to Call Centers Customer service has come a long way. These days, businesses have more options than ever before to customize the live support experience — and technology is playing an increasingly vital role in keeping customers satisfied. Of course, existing processes can always be improved upon. In particular, when it […]

Filed Under: Customer Service, customer service training, Human Resource Management Tagged With: call center training, Call Centers

October 10, 2016 by Greg

Stu Leonard’s Secret for Great Customer Service

At the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engraved in the boulder are these words: “Our Policy Rule 1: The customer is always right! Rule 2: If the customer is ever wrong, re-read rule 1″ This inscription in stone illustrates the attitude needed for exceptional customer service. Stu Leonard has successfully […]

Filed Under: Culture, Customer Service, customer service training Tagged With: blue willow inn, customer service training, stu leonard's

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