FacebookTwitterLinkedinPinterestPrintemailEntrepreneurial Responsibility To Prevent Massive Failure According to recent studies, 90% of new startups will fail due to one reason or another, so it’s incredibly important as a new startup to understand how to take responsibility in certain areas to prevent that failure. Although no one goes into business with the plan of failure, many people fail […]
customer service training
Four Reasons Sales People Fail
FacebookTwitterLinkedinPinterestPrintemailNot everyone is a natural salesperson. Salespeople come and go in companies because they will either sink or swim. If you love sales, are able to stay organized, believe in your product and are urgent to make that sale happen, then you’ll do well. The salespeople that are lacking these qualities tend to fail miserably. […]
3 Proven Ways Call Centers Can Better Streamline Operations
FacebookTwitterLinkedinPinterestPrintemailCustomer Service is Important to Call Centers Customer service has come a long way. These days, businesses have more options than ever before to customize the live support experience — and technology is playing an increasingly vital role in keeping customers satisfied. Of course, existing processes can always be improved upon. In particular, when it […]
Stu Leonard’s Secret for Great Customer Service
FacebookTwitterLinkedinPinterestPrintemailAt the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engraved in the boulder are these words: “Our Policy Rule 1: The customer is always right! Rule 2: If the customer is ever wrong, re-read rule 1″ This inscription in stone illustrates the attitude needed for exceptional customer service. Stu Leonard has successfully […]
Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits
FacebookTwitterLinkedinPinterestPrintemailMany chief executives and corporate boards recognize they need to alter or even drastically reshape their corporate culture, but few follow through and benefit from the successful transformation they envisioned. But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group but outlined […]
Success Begins with Quality Customer Service
FacebookTwitterLinkedinPinterestPrintemailA recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service […]
