Customer Service

3 Proven Ways Call Centers Can Better Streamline Operations

3 Proven Ways Call Centers Can Better Streamline Operations

Customer Service is Important to Call Centers Customer service has come a long way. These days, businesses have more options than ever before to customize the live support experience — and technology is playing an increasingly vital role in keeping c... Read More »

Stu Leonard’s Secret for Great Customer Service

Stu Leonard’s Secret for Great Customer Service

At the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engraved in the boulder are these words: “Our Policy Rule 1: The customer is always right! Rule 2: If the customer is ever wrong, re-read rule 1″ This insc... Read More »

leadership speaker, gregory smith, employee motivation

Top 16 Books for Human Resource and Talent Management Executives

This list includes books that have been selected because they are either extremely popular, frequently referred to, or groundbreaking in business literature. Every HR, OD professional, and management consultant should at the very least be aware of th... Read More »

Success Begins with Quality Customer Service

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Moreover, the 2012 Accenture Global Consumer... Read More »

Employee Engagement Survey

Conducting employee engagement surveys can be an extremely useful tool to understand exactly how you employees feel about their current state of employment. Large companies such as Waitrose and John Lewis produce an annual staff survey to measure how... Read More »

Zappos Amazing Company Work Culture

Zappos is one of my favorite places to work. They have mastered managing their with 10 key values. Here is a good video where Tony Hsieh explains the process. Find out more about Zappos and what they do to create a great place to work. Read More »

3 Day Culture Boot Camp – Training – Zappos Insights

This is an awesome training experience all business people should attend: 3-Day Boot Camp Event If you are a leader who is serious about creating and maintaining positive change in your workplace, the 3-Day Boot Camp is for you. The three days that y... Read More »

Cutting Costs/Curtailing Services Can Produce Crappy Customer Service

In uncertain economic times, it’s common for businesses to focus their time and energies on ways to cut costs.  However, many of the decisions to cut back have generated unintended, and in some cases, disastrous consequences. Some of these knee-jerk ... Read More »

Employee Appreciation | Wegmans Grocery

What is your business’ most valuable resource? Its location? Its size? Its technology? Hardly. Despite the value of all of these factors, the resource with the most potential to elevate and drive your business is its people. Whether it’s ... Read More »

Zappos | Creating a Great Place to Work

As the economy rebounds businesses are focusing on making their organizations better places to work.  They are realizing if employees and managers are unhappy, they are going to leave.  Pay and benefits are important, but many people are choosing hap... Read More »

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