FacebookTwitterLinkedinPinterestPrintemailModern business needs an internet presence, and the demographics of those using the internet is changing. According to BBC figures 3.2 billion people use the internet daily. Of those, internet freedom advocates estimate up to 700 million have accessibility requirements. This is a huge consumer base that has a right to good service by business, and […]
Customer Service
Four Reasons Sales People Fail
FacebookTwitterLinkedinPinterestPrintemailNot everyone is a natural salesperson. Salespeople come and go in companies because they will either sink or swim. If you love sales, are able to stay organized, believe in your product and are urgent to make that sale happen, then you’ll do well. The salespeople that are lacking these qualities tend to fail miserably. […]
DS Hydraulics | Great Place to Work
FacebookTwitterLinkedinPinterestPrintemailI always talk about the importance of employee retention. Retention starts by treating your employees with respect and dignity. Here is an example of one of those businesses. Greg Smith I started working for D&S Hydraulics, a family owned company, almost 35-years ago. The company was making little money and raises were scarce to say […]
3 Proven Ways Call Centers Can Better Streamline Operations
FacebookTwitterLinkedinPinterestPrintemailCustomer Service is Important to Call Centers Customer service has come a long way. These days, businesses have more options than ever before to customize the live support experience — and technology is playing an increasingly vital role in keeping customers satisfied. Of course, existing processes can always be improved upon. In particular, when it […]
Stu Leonard’s Secret for Great Customer Service
FacebookTwitterLinkedinPinterestPrintemailAt the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engraved in the boulder are these words: “Our Policy Rule 1: The customer is always right! Rule 2: If the customer is ever wrong, re-read rule 1″ This inscription in stone illustrates the attitude needed for exceptional customer service. Stu Leonard has successfully […]
Top 16 Books for Human Resource and Talent Management Executives
FacebookTwitterLinkedinPinterestPrintemail This list includes books that have been selected because they are either extremely popular, frequently referred to, or groundbreaking in business literature. Every HR, OD professional, and management consultant should at the very least be aware of their existence, if not well-versed in their ideas and theories. Listed in no particular order. 1. The […]
