Customer service seems headed in the same direction as the Titanic. Why? For many shortsighted organizations it is about cutting costs, cutting corners with the hopes of driving up profits. One reason is most Americans feel customer service jobs are beneath them. This is particularly true with the younger generation entering today’s job market. Secondly, […]
Customer Service
How to Use e-Commerce Reviews to Engage Your Customers
Customer engagement matters. When you’re running an online store, you want to make sure your potential customers get the treatment they deserve. That’s why you write brilliant product descriptions, use SEO, and add visuals to help them decide. But, it’s very important that you give them a reason more to be actively engaged and e-commerce […]
3 Ways You Can Begin Extracting Your Small Business From Overwhelming Debt Today
Almost half of all small business startups fail within the first five years due to poor capital arrangements or too much debt. Any business owner will attest to the fact that managing your debt well is key to preventing failure in your business start-up and maximizing its potential. After all, the average small business has around $195,000 […]
Grow Your Business By Becoming Accessible to Your Consumers
Modern business needs an internet presence, and the demographics of those using the internet is changing. According to BBC figures 3.2 billion people use the internet daily. Of those, internet freedom advocates estimate up to 700 million have accessibility requirements. This is a huge consumer base that has a right to good service by business, and […]
Four Reasons Sales People Fail
Not everyone is a natural salesperson. Salespeople come and go in companies because they will either sink or swim. If you love sales, are able to stay organized, believe in your product and are urgent to make that sale happen, then you’ll do well. The salespeople that are lacking these qualities tend to fail miserably. […]
DS Hydraulics | Great Place to Work
I always talk about the importance of employee retention. Retention starts by treating your employees with respect and dignity. Here is an example of one of those businesses. Greg Smith I started working for D&S Hydraulics, a family owned company, almost 35-years ago. The company was making little money and raises were scarce to say […]
