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Chart Your Course International

We help businesses transform themselves into exceptional places to work that attract, retain and motivate people to their full potential.

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Customer Service

July 6, 2020 by Greg

How to Use e-Commerce Reviews to Engage Your Customers

Customer engagement matters. When you’re running an online store, you want to make sure your potential customers get the treatment they deserve. That’s why you write brilliant product descriptions, use SEO, and add visuals to help them decide. But, it’s very important that you give them a reason more to be actively engaged and e-commerce […]

Filed Under: Communication Articles, Customer Service, customer service training, Sales

January 7, 2020 by Greg

3 Ways You Can Begin Extracting Your Small Business From Overwhelming Debt Today

Almost half of all small business startups fail within the first five years due to poor capital arrangements or too much debt. Any business owner will attest to the fact that managing your debt well is key to preventing failure in your business start-up and maximizing its potential. After all, the average small business has around $195,000 […]

Filed Under: Customer Service, Growing a Business, small business articles Tagged With: bankruptcy, cost control, credit cards, debt, small business articles

September 11, 2019 by Greg

Grow Your Business By Becoming Accessible to Your Consumers

Modern business needs an internet presence, and the demographics of those using the internet is changing. According to BBC figures 3.2 billion people use the internet daily. Of those, internet freedom advocates estimate up to 700 million have accessibility requirements. This is a huge consumer base that has a right to good service by business, and […]

Filed Under: Culture, Customer Service, Growing a Business, Human Resource Management, Talent Management, Y and the Baby Boomer Generations Tagged With: accessibility, accessible

February 6, 2019 by Greg

Four Reasons Sales People Fail

Not everyone is a natural salesperson. Salespeople come and go in companies because they will either sink or swim. If you love sales, are able to stay organized, believe in your product and are urgent to make that sale happen, then you’ll do well. The salespeople that are lacking these qualities tend to fail miserably. […]

Filed Under: Customer Service, customer service training, Growing a Business, Hiring, hiring tips, Job interviewing, Sales, Supervisory Skills

August 15, 2018 by Greg

DS Hydraulics | Great Place to Work

I always talk about the importance of employee retention. Retention starts by treating your employees with respect and dignity.  Here is an example of one of those businesses. Greg Smith I started working for D&S Hydraulics, a family owned company, almost 35-years ago. The company was making little money and raises were scarce to say […]

Filed Under: Case Studies/White Papers, Customer Service, Employee Recognition, Employee Retention

February 19, 2018 by Greg

3 Proven Ways Call Centers Can Better Streamline Operations

Customer Service is Important to Call Centers Customer service has come a long way. These days, businesses have more options than ever before to customize the live support experience — and technology is playing an increasingly vital role in keeping customers satisfied. Of course, existing processes can always be improved upon. In particular, when it […]

Filed Under: Customer Service, customer service training, Human Resource Management Tagged With: call center training, Call Centers

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