FacebookTwitterGoogle+LinkedinPinterestPrintemailCustomer Service is Important to Call Centers Customer service has come a long way. These days, businesses have more options than ever before to customize the live support experience — and technology i... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailAt the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engraved in the boulder are these words: “Our Policy Rule 1: The customer is always right! Rule 2: If the custom... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemail This list includes books that have been selected because they are either extremely popular, frequently referred to, or groundbreaking in business literature. Every HR, OD professional, and management ... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailA recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower pr... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailConducting employee engagement surveys can be an extremely useful tool to understand exactly how you employees feel about their current state of employment. Large companies such as Waitrose and John Le... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailZappos is one of my favorite places to work. They have mastered managing their with 10 key values. Here is a good video where Tony Hsieh explains the process. Find out more about Zappos and what they d... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailThis is an awesome training experience all business people should attend: 3-Day Boot Camp Event If you are a leader who is serious about creating and maintaining positive change in your workplace, the ... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailAs the economy rebounds businesses are focusing on making their organizations better places to work. They are realizing if employees and managers are unhappy, they are going to leave. Pay and benefit... Read More »
