I’ve seen what poor service looks like, but I’ve also experienced what great service can feel like—and it tends to stay with you. One of the best examples happened at the Ritz-Carlton Reynolds, Lake Oconee, where I was celebrating my wedding anniversary. After checking in, we dropped off our bags and sat in the lobby […]
Customer Service
PERSONALITY AND PERFORMANCE: Key Attributes of Great Employees
What are the characteristics of a great employee? How can you identify those qualities as you go through the hiring process? And how do you track employees’ performance after you hire them? The first quality you should look for is personality. If the position you are looking for requires that the employee interact with your […]
Service Quality: How It Impacts Customer Satisfaction
What will make your products or services stand out in today’s overcrowded market? Three things: Have a fantastic product, ensure that your customer service is reliable and helpful, and invest in a robust marketing campaign. This article focuses on how to provide great customer service for optimal customer retention and profitability. Great customer service means […]
Getting Your Oil Changed the Ritz-Carlton Way
Customer service seems headed in the same direction as the Titanic. Why? For many shortsighted organizations it is about cutting costs, cutting corners with the hopes of driving up profits. One reason is most Americans feel customer service jobs are beneath them. This is particularly true with the younger generation entering today’s job market. Secondly, […]
How to Use e-Commerce Reviews to Engage Your Customers
Customer engagement matters. When you’re running an online store, you want to make sure your potential customers get the treatment they deserve. That’s why you write brilliant product descriptions, use SEO, and add visuals to help them decide. But, it’s very important that you give them a reason more to be actively engaged and e-commerce […]
3 Ways You Can Begin Extracting Your Small Business From Overwhelming Debt Today
Almost half of all small business startups fail within the first five years due to poor capital arrangements or too much debt. Any business owner will attest to the fact that managing your debt well is key to preventing failure in your business start-up and maximizing its potential. After all, the average small business has around $195,000 […]
