Communication Articles

Business Communication Skills | Navigator Newsletter #170

FacebookTwitterGoogle+LinkedinPinterestPrintemailPERSONAL NOTE FROM THE LEAD NAVIGATOR Bittersweet. This is the word that best captures Cathy’s life and mine over the past couple of weeks. As you know, my daughter, Heather, was pregnant with triplets... Read More »

Service Recovery | How to Improve Customer Service

FacebookTwitterGoogle+LinkedinPinterestPrintemail“If you want to increase sales, grow a loyal customer base that is the envy of your competitors, and provide service that is worth thousands of dollars in advertising and marketing, you must make a com... Read More »

How to Find a Speaker | 10 Tips for Finding the Best Professional Speaker

FacebookTwitterGoogle+LinkedinPinterestPrintemailHow to Find a Speaker Selecting the right professional speaker is one of the most important elements in a successful meeting. Selecting the right professional speaker for your meeting can be a daunting... Read More »

Mushroom Management: Don’t Keep Your Workforce in the Dark

FacebookTwitterGoogle+LinkedinPinterestPrintemailToday’s businesses must change course quickly. Communication and information are essential to innovation, good customer service, high retention, and change. And it has to flow freely. In a survey my or... Read More »

Effective Time Management

FacebookTwitterGoogle+LinkedinPinterestPrintemailMany people go through life satisfied with status quo, stomping ants, handling the routine, not reaching their God-given potential. Others make Hippos fly, reaching their potential, accomplishing somet... Read More »

How to Make a Good First Impression “Bill Lampton, PhD.”

FacebookTwitterGoogle+LinkedinPinterestPrintemailWe have all heard this warning: “You never get a second chance to make a good first impression.” Also, psychologists, writers, and seminar leaders caution that we only have from seven to seventeen seco... Read More »

Build a Climate of Open Communication and Employee Engagement

FacebookTwitterGoogle+LinkedinPinterestPrintemailLeaders are role models, trendsetters, visionaries and voices for change within their organizations. Change is everywhere, and today, there is constant babble about what should be done to improve an or... Read More »


Conflict in the workplace is a painful reality and a key reason for poor productivity and frustration. Do you have people in your workplace that cause problems for everyone else? Do they create additional work for others? One point is clear--confl... Read More »

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