Communication Articles

Four Keys to Attract and Retain Millennials

The youngest generation in today’s workforce, Millennials or Generation Y, has brought new challenges to companies. These 20 and 30-somethings are the largest generation in human history and will comprise 40 percent of the U.S. workforce by 2020, acc... Read More »

The Rules of Retention

Employee dissatisfaction is on the rise, especially among entry-level and mid-level employees. A recent study from Dale Carnegie Training found that only 23 percent (that’s one in four!) of non-management workers reported being engaged at their curre... Read More »

Five Rules for Giving Employees Feedback

We all know how to praise and reward, but giving constructive criticism to your employees is also important. Addressing a problem can be awkward, and many managers avoid criticizing their staff until a problem swells out of control. This is poor lead... Read More »

Social Media Revolution 2013

Are you using social media to grow your business? If not, you are missing out. Social media – LinkedIn, Facebook, YouTube, Twitter – can allow you to reach an audience larger than ever before – with more impact and longevity than a ... Read More »

Six Resolutions for a Winning Corporate Culture

The start of a new year is a great time for companies to assess their corporate environment. Consider it your corporate culture resolutions list. Here are six steps to get you started in the right direction. Be the leader. A winning corporate culture... Read More »

Employee Appreciation | Wegmans Grocery

What is your business’ most valuable resource? Its location? Its size? Its technology? Hardly. Despite the value of all of these factors, the resource with the most potential to elevate and drive your business is its people. Whether it’s ... Read More »

Interstate Battery Company: God, Car Batteries, Race Cars and the Family

Interstate Battery Company God, Car Batteries, Race Cars and the Family In my mind, a good boss is someone who acknowledges important life-changing events such as a death in the family, a birth of a child, or an illness. In one of my scrapbooks is a ... Read More »

Creating a Great Place to Work | Navigator #180

Creating a Great Place to Work As the economy rebounds businesses are focusing on making their organizations better places to work. They are realizing if employees and managers are unhappy, they are going to leave. Pay and benefits are important, but... Read More »

Business Communication Skills | Navigator Newsletter #170

PERSONAL NOTE FROM THE LEAD NAVIGATOR Bittersweet. This is the word that best captures Cathy’s life and mine over the past couple of weeks. As you know, my daughter, Heather, was pregnant with triplets. The babies came early, and sadly, Baby Oliver w... Read More »

Service Recovery | How to Improve Customer Service

“If you want to increase sales, grow a loyal customer base that is the envy of your competitors, and provide service that is worth thousands of dollars in advertising and marketing, you must make a commitment to solving your customer’s problems—and t... Read More »

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