President Clinton promoted Benjamin O. Davis, Jr. to the rank of General for his great contributions to the United States. Gen. Davis’ life is an incredible story of personal triumph and significant accomplishments. His career was a series of firsts. He was the first African‑American to graduate from West Point Military Academy during the 20th […]
Case Studies/White Papers
Getting Your Oil Changed the Ritz-Carlton Way
Customer service seems headed in the same direction as the Titanic. Why? For many shortsighted organizations it is about cutting costs, cutting corners with the hopes of driving up profits. One reason is most Americans feel customer service jobs are beneath them. This is particularly true with the younger generation entering today’s job market. Secondly, […]
Best Practices for Employer Branding
DS Hydraulics | Great Place to Work
I always talk about the importance of employee retention. Retention starts by treating your employees with respect and dignity. Here is an example of one of those businesses. Greg Smith I started working for D&S Hydraulics, a family owned company, almost 35-years ago. The company was making little money and raises were scarce to say […]
5 Ways to Better Manage Your Field Workforce in the Cloud
Managing a workforce via the cloud has quickly become the norm, as businesses now have more tools than ever before from which to choose. According to RightScale, 93 percent of businesses use the cloud in some form or another. However, determining which technology tools to use — and how to make it all work for […]
How to Attract Skilled Workers with Your Company Culture
Almost at a gut level, we know that a great work culture leads to increased company efficiency, productivity and employee satisfaction, though proving it is a little tricky. Inc Magazine’s web-based encyclopedia takes 12 paragraphs to define work culture, using difficult to measure terms like behavior, value and management flow. Creating a positive corporate culture, […]
