FacebookTwitterGoogle+LinkedinPinterestPrintemailCustomer Service is Important to Call Centers Customer service has come a long way. These days, businesses have more options than ever before to customize the live support experience — and technology is playing an increasingly vital role in keeping customers satisfied. Of course, existing processes can always be improved upon. In particular, when it... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailWorkplace stress assessments are often carried out to help teams perform at an optimal level. Much can be achieved when organizations identify possible sources of stress, which can include a controlling management style, lack of job security, or an excess of responsibility matched with little control over goals, roles, or procedures. Stress can nega... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailEvery year at about this time, The Herman Group issues its annual forecast. This Herman Trend Alert is intended to provide employers with insights about what to expect in the coming years, so that they may position themselves for success. 2018 is going to be a challenging year for employers looking to hire the talent they need. The intensifying labo... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailWithout a doubt one of the most frustrating aspects of winter is sickness. Between the flu, the common cold, stomach bugs and everything else doing the rounds, employees are more than likely to miss quite a few days of work. This can be both frustrating and debilitating from a business standpoint with the Harvard Business Review reporting that sick... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailDeveloping Emotional Intelligence to Position Yourself for Personal, Team, and Organizational Success Resources Webinar handouts Purchase an EI assessment EI Certification Training Without strong and effective relationships in business, today’s fast-paced, team-based and global work environments can’t function with peak efficiency. Maximum results w... Read More »
FacebookTwitterGoogle+LinkedinPinterestPrintemailWorkplace safety may be a more serious issue than you think. According to the U.S. Bureau of Labor Statistics, there were 2.9 million nonfatal workplace injuries and illnesses reported by private industry employers in 2016. Aside from fearing compliance issues and keeping your workforce healthy and safe, there’s another reason to focus on workplace ... Read More »
