White Papers and Case Studies
Roadmap to Improved Customer Service, Employee Engagement and Increase Profits
- Service department sales up 22% in less than one year
- Empowering workers to make on-the-spot decisions to satisfy a customer
- Customer complaints are down from one a week to one a quarter
- And read on… there are even more!
- Selecting Superior Performers
- Zappos: A Sales Giant Delivering Happiness
- Interstate Battery Company: God, Family & Race Cars
- SAS Institute: A Best Place to Work
- Six Secrets of Superior Customer Service: Singapore International Airlines
- Job Matching: The Key to High Performance
Join Our Newsletter and Receive These Bonus Articles
- Transforming Workers to Winners: Creating the High Performance Organization
- 20 Ways to Make Work Fun
- How to Hire Exceptional People Each and Every Time
- Top Ten Reasons People Quit Their Jobs
- How to Manage Negative Employees
- Eight Traits of Gladiator Leadership
Downloadable Articles
- Having Fun at Work
- Are Your a Tyrant?
- Beatitudes of Leadership
- Transforming Workers to Winners
- Understanding Your Strengths: Personality Styles
- Talent Management and Employee Retention
Employee Satisfaction Surveys
- Workforce Motivation and Retention
- Gen X and Baby Boomers
- America's Favorite Retailers Have One Thing In Common - Great Customer Service
Employee Retention Articles and Talent Management Articles
- Employee Retention Strategy
- Workforce Shortage Crippling Many Industries
- The Friendly-Factor: Creating a Work Environment that Attracts and Keeps the Workforce
- Preparing for the Mass Exodus: As the Economy Improves Employee Retention Takes Top Attention
- Assessing Business Talent for Jobs
- If the Economy Is Getting Better, Where are the Jobs?
- Flexible Work Arrangements Promote Productivity
- Employee Retention Saves Money
- Older Workers Face Dilemma
- How to Compete in the War for Talent
- Keeping Entry Level Workers
- How to Become a Best Place to Work
Communication Articles
- Build a Climate of Open Communication and Employee Engagement
- How to Make a Good First Impression
- Effective Time Management
- Mushroom Management: Don’t Keep Your Workforce in the Dark
- 10 Tips for Finding the Right Professional Speaker
Leadership Articles
- Today’s Businesses Need “Gladiator” Leaders
- Leadership Gap Growing: Good Leaders Harder to Find
- How to Resolve Workplace Conflict
- Leaders Energize and Engage the Workforce
- Mentoring Programs for Leadership Development
- GEN Benjamin O. Davis (Ret)-Tuskegee Aviator
- Leadership Provides Purpose, Direction & Takes Action
- Sinking of the Titanic: An Analogy of Leadership that Failed
- Saving Pvt. Ryan: Leadership Lessons for War and Peace
- Innovative Leadership Assessment
- Beatitudes of Leadership
- Keeping Good Employees Means Having Good Managers
Teambuilding Articles
Managing Gen X, Y and the Baby Boomer Generations
- Baby Boomer Versus Generation X
- How to Manage Generation X Employees
- Recruiting and Retaining Gen X & Y Employees
Employee Motivation Articles
- Motivating Employees for High Performance
- Peer Recognition Programs Make Manager’s Job Easy
- Recognize, Reward & Reinforce the Right Behavior
- People Need to Feel Appreciated
- Dynamic Ways to Reward, Energize & Motivate Your Teams
- Happy Employees Make Productive Employees
Employee Selection & Hiring Articles
- How to Interview and Hire Top People Each and Every Time
- How to Hire Top Performers Each and Every Time
- Interview Strategies that Stop Turnover
- Hire the Best and Avoid the Rest: Using Employee Assessments
- Using Assessments to Develop Managers and Others for Professional and Personal Growth
- Hire the Best and Forget the Rest
- Hiring Top Talent: Luck or Logic?
- Screen Out Employees That Will Steal From You or Use Drugs
- Tips on Finding Workers
- Hannibal Lecter is Coming to the Company Picnic
- 350 Great Interviewing Questions
- Don’t Hire a Dud!–Hiring the Wrong Person Spells Financial Disaster
- Avoid Bad Hiring Decisions and Hire the Right People the First Time
- Five Tips for Beating the Labor Shortage
Marketing & Growing Your Business
- Innovative Ways to Make More Money by Building Customer Relationships
- Top Nine Sales and Marketing
- Increase Sales by Becoming “Shopper Friendly”
- How to Get the Attention of the Media-Marilyn Mobley
