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Dynamic Ways to Reward, Energize

& Motivate Your Teams

Complete, Self-Contained Customer Service Training Program


 

 

Keynotes and Workshops that Accelerate

Individual and Organizational Performance


“Greg is a creative genius. He is laser-focused on providing his clients with solutions in talent management, leadership development and customer service. He gets the job done and will produce the results you need.”


Melodi Szymczak
Director, Vital Learning


 

Fired Up!
Leading and Growing Your Business to Achieve Exceptional Results


Whether you are a small company or a large corporation, success depends on your ability to eliminate status quo, increase sales, and exceed customer expectations. You will learn how to create a system of customer service keeping you profitable and ahead of the competition. This session provides you dozens of tips and strategies on improving performance, motivating your people to new levels, and innovative ways to increase sales and capture new customers. These new ideas and concepts will take you and your company to the next level and help you achieve measurable, bottom-line improvement results in a short period of time.

High Performance Organization:
How to Accelerate and Energize Breakthrough Performance

No matter what industry you are in, success depends on engaging the creative abilities and accelerating the performance of your entire workforce from the bottom to the top. You will learn how to design employee involvement and engagement programs that harness the creative skills and talents and boost performance and generate bottom-line results. The end product will allow businesses to quickly enhance their performance and create a foundation of sustained improvement, growth and innovation. More information.

Making Hippos Fly!
Transforming Workers to Winners


There is an old saying. “There are three kinds of people; those that make things happen, those that watch things happen and those that say, What just happened?” Businesses can’t afford to have their workforce just “watch things happen.” Each person has the capacity of performing at a higher level. The focus of this session is to provide five key strategies that will transform “average” employees into top performers. As a leader, you gain confidence in your abilities and lead your people to sustained high performance. You will gain a comprehensive range of very practical and highly effective leadership tools and approaches that can be implemented immediately.

Here Today Here Tomorrow:
Transforming Your Workforce from High-Turnover to High-Retention


The key to success for any organization is the ability to attract and retain skilled and talented people. Despite economic changes, the issue of employee retention is here to stay. The labor shortage that plagued employers at the height of the economic boom has not vanished. It may be off the radar now, but it is returning strong as ever. Good organizations make employee retention a core element of their talent management and organizational development strategy. Those that fail to make employee retention a priority are at risk of losing their top talented people to the competition. This workshop shows you how to design an effective employee retention strategy that provides a comprehensive road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance—saving organizations countless thousands of dollars. This session is jam packed with tips, ideas, and easy-to-implement advice for creating a high-retention culture.  More information.

Talent Management:
Proven Ways to Attract, Retain and Motivate Your Workforce


The key to success for any organization is the ability to attract and retain skilled and talented people. Talent management is the process of attracting, selecting, caring, training, developing and keeping a workforce to accomplish the goals of the organization. The focus of this session is to outline the seven strategies that will catapult organizational performance and help you become an “Employer of Choice.”  More information.
 

Hire the Best, Forget the Rest!
How to Hire Top People Each and Every Time


The worst mistake employers make is hiring the WRONG people. Learn the skills, processes and the knowledge you need to identify and hire top performers each and every time -- those that will perform in the top 20%. Successful hiring doesn't start with a job posting and end when a candidate has been selected. It is a structured process that begins with a clear, well defined definition of what capabilities a good candidate must have to be successful, and it ends with ensuring the selected individual accepts the offer and joins the organization in a positive way.
 

Tips N’ Techniques:
Reward and Recognition Strategies to Boost Performance


During this fast-paced workshop you will learn dozens of no-cost and low-cost recognition and employee involvement techniques. Discover how to design peer recgnition programs such as “Roast, Toast and Boast” sessions and “Quest” programs to boost motivation and teamwork. Enhance employee engagement by using Idea Campaigns, “Shining Stars," Idea Olympics and Vampire Extermination Expeditions. Learn how these programs can improve retention, cut costs, reduce turnover, and have a major impact on job satisfaction.

Fast, Focused and Friendly:
The Essentials of Great Customer Service

Learn to create a system of exceptional customer service keeping you profitable and ahead of the competition. This workshop will help you, your staff, and your business develop the right attitude and emotionally connect with your customers. This session provides dozens of tips and strategies that can be implemented immediately. Discover how to hire, manage and reward your employees so they act quickly, take responsibility and deliver a high level of service to your customers.

Dynamic Teambuilding:
How to Enhance Communication and Build Effective Teams


Team members differ from each other in fundamental ways including their values, behaviors, talents, temperaments, wants and beliefs. Powerful communication skills and an understanding of the differences in the way people communicate are essential to effective relationships in the workplace. People will learn how to understand each other and resolve their differences. The seminar incorporates a behavior assessment to give a more complete understanding of yourself and others. You will become a more successful leader and make interactions with others more efficient and effective. This program will unlock some of the mysteries in dealing with people on and off the job.


OTHER CORPORATE TRAINING PROGRAMS AVAILABLE

 

Management & supervisory training

Customer service training

Teambuilding programs

High Performance Organization

 

Major markets served are: Albuquerque - Atlanta - Austin - Baltimore - Boston - Charlotte - Chicago - Cleveland - Colorado Springs - Columbus - Dallas - Denver - Detroit - El Paso - Fort Worth - Fresno - Honolulu - Houston - Indianapolis -Jacksonville - Kansas City - Las Vegas - Long Beach - Los Angeles - Memphis - Mesa - Miami - Milwaukee - Minneapolis - Nashville - New Orleans - New York - Oakland - Oklahoma City - Omaha - Philadelphia - Phoenix - Portland - Sacramento - St. Louis - San Antonio - San Diego - San Francisco - San Jose - Seattle - Tucson - Tulsa - Virginia Beach - Washington - Wichita

 


 

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motivational, training and development, leadership, speaker in the southeast.
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