Delivering Customer Service
Online Course
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Program Description
This interactive customer service online skill builder allows for the analyzing of the
skills and strategies used every day on the job, to identify techniques
performed well, and develop ways to do even better. During this training,
you will learn the guidelines for delivering customer focused service
including understanding your role as a professional, the essential skills
of communication – listening, questioning, verifying, explaining, and a
four-step customer service model.
Delivering Customer Focused Service is an interactive, online course
lasting 45 minutes.
Organizational Impact:
Delivering
Customer Focused Service will enable customer service professionals to:
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Describe the
importance of professionalism to a customer service professional.
-
List
characteristics associated with professionals that you can exhibit on
the job.
-
Identify the
professional characteristics you already exhibit on a regular basis, and
the professional characteristics you need to develop or improve.
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List action
items, that if achieved, will improve your professionalism.
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Describe the
essential communication skills of listening, questioning, verifying, and
explaining.
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Effectively
perform the four steps of the customer service process and know the
essential communication skills in each of the four steps of the customer
service process.
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