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Complete, Self-Contained Customer Service Training Program

 

Creating Best Places to Work

 

New Strategies to Retain Top Talent & Increase Job Satisfaction

 

Thursday, January 21, 2010

 

3:00-4:00 p.m. EST (Atlanta time)

60 minutes

 

Will your employees abandon ship when the economy improves? Are they going to stay or leave? Despite economic changes, the issue of employee retention and job satisfaction is here to stay. The labor shortage that plagued employers at the height of the economic boom has not vanished. It may be off the radar now, but it is returning stronger than ever. Successful organizations realize employee retention is integral to sustaining their leadership and growth in the marketplace. Those that fail to make employee retention a priority are at risk of losing their top talented people to the competition. In this program you will learn the key strategies that drive job satisfaction and employee engagement leading to high employee retention.

Learn how to design an effective employee retention and job satisfaction strategy that provides a comprehensive road map for not only attracting and keeping talented employees, but for motivating and engaging them to achieve a higher level of performance—saving organizations countless thousands of dollars.

 

We will discuss how to:

  • Implement the key drivers that create a great place to work

  • Understand the leadership skills needed for high retention

  • Implement an effective retention strategy saving you countless thousands of dollars in turnover costs

  • Design an effective employee orientation program (Onboarding" process)

  • Build powerful bonds between the workforce and their managers

  • Use employee engagement programs to engage your workforce

  • Create employee recognition programs that engage and keep your best performers

  • Use peer recognition programs to reward and build teamwork

  • Benefit from specific examples from healthcare organizations


Co Hosts:

 

Gregory P. Smith, MS

President

Chart Your Course International Inc.

 

Greg Smith's cutting-edge keynotes, consulting and training programs have helped businesses improve communication, reduce turnover, increase sales, hire better people and deliver better customer service. As President and founder of Chart Your Course International he has implemented professional development programs for thousands of organizations globally.  Greg served on the Board of Examiners for the Malcolm Baldrige National Quality Award.  He is listed in Harvard University's Profiles in Business and Management: An International Directory of Scholars and Their Research. The Human Resource Executive Magazine selected him as one of the nation’s Top-Ten "Rising Stars" in Human Resource Management. He has authored nine informative books and has been featured on many television and radio programs.  He lives in Conyers, Georgia. More information

 

Kathleen Occhiogrosso,

Vice President Human Resources/CHRO

Seton Health

 

Kathleen Occhiogrosso is currently employed by Seton Health as the Chief Human Resource Officer. She has 25 years experience in human resources, 22 of which are in the healthcare industry. Kathleen previously worked in human resources in the hospitality industry for both the Albany Marriott and Sheraton Tara Hotels in Massachusetts. Kathleen holds a Bachelors Degree in Business Administration/Human Resources Management with a minor in Economics from SUNY at Oswego, and is working on the completion of her Masters Degree through Empire State College. Seton Health is ranked among the top five nationally within the Ascension Health National Health Care System. Seton Health has also been designated as a “Best Place to Work” by the Capital District Business Review for two consecutive years (2008 & 2009).


Four hours of my time in your seminar has resulted in an 51% improvement of our revenues. Our teams work smart as well as hard and each member is having a lot more fun working together. You are the 'Deal of the Century.' 

 

Dave Dibble

HR Director, Presidion Solutions

I'd like to tell you how much I enjoyed your teleseminar on Employee Retention.  I learned several new ideas and you reinforced many of the ones we use at my company. Again, thank you for the opportunity to attend the seminar.  I look forward to attending another one of your sessions - perhaps some day in person.

Harri Miller


There is no charge for this Teleconference.  However, you are responsible for your long distance phone charges.

 

 

Thursday, January 21, 2010

3:00-4:00 p.m. EST (Atlanta time)

60 minutes

 

Please click here to register.  If this link does not work in your browser, you may cut and paste the following URL:  http://www.chartcourse.com/teleconference-signup.html

 

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motivational, training and development, leadership, speaker in the southeast.
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