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Complete, Self-Contained Customer Service Training Program


 

What You Need to Do Today To Position Your Business for the Next Decade

 

Thursday, December 10, 2009

3:00-4:00 p.m. EST (Atlanta time)

60 minutes

 

What You Need to Do Today To Position Your Business

for the Next Decade

Is your organization ready for the coming decade?  Are you?  Economists and business leaders predict positive growth as we move out of the worst economic downturn since the 1930s.  As a result, businesses should see greater demand for goods and services with fewer people and resources to meet it.  This means businesses must eliminate counterproductive strategies and implement new processes, new thinking and new ways to deliver their services.  No matter what industry you are in, success depends on engaging the creative abilities and accelerating the performance of your entire workforce from the bottom to the top.   

During this teleconference Greg and Bruce will discuss three key strategies you and your organization must focus on right now to position yourself for the next decade.

1) Managing ideas and innovation

2) Managing workforce engagement for optimal productivity

3) Creating a customer service culture that generates results

Co Hosts:

 

Greg Smith, MS

 

Greg Smith's cutting-edge keynotes, consulting, and training programs have helped businesses improve communication, reduce turnover, increase sales, hire better people and deliver better customer service. As President and founder of Chart Your Course International he has implemented professional development programs for thousands of organizations globally.  Greg served on the Board of Examiners for the Malcolm Baldrige National Quality Award.  He is listed in Harvard University's Profiles in Business and Management: An International Directory of Scholars and Their Research. The Human Resource Executive Magazine selected him as one of the nation’s Top-Ten "Rising Stars" in Human Resource Management. He has authored nine informative books and has been featured on many television and radio programs.  He lives in Conyers, Georgia. More information

 

Bruce R. Duncil, PE

Bruce is a highly sought-after coach, mentor, and facilitator working with management teams to substantially increase their bottom line. He engages executives and key managers in creating great businesses that deliver consistent value, earn customer loyalty, and build profit. Bruce has mentored hundreds of individuals in business strategy, implementation tactics, and in both the leadership and management of effective business transformation. His passion is facilitating leaps in business capability that lead companies to market dominance and extraordinary profitability. More information
 

There is no charge for this Teleconference.  However, you are responsible for your own long distance phone charges.

 

Thursday, December 10, 2009

3:00-4:00 p.m. EST (Atlanta time)

60 minutes

 

 

 

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