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Complete, Self-Contained Customer Service Training Program


 

Human Resource and Talent Management Toolkit

This CD is jam packed with valuable reports, tools, surveys, assessments, and articles to assist in your human resource and talent management responsibilities.

  • Special 24-page white paper on how to create an employee retention strategy for your company

  • 10 reasons why employees quit their jobs

  • Customizable 19-page employee satisfaction survey you can customize and use in your organization immediately. Provided in Word format so you can customize it for your company

  • "Best Place to Work" assessment

  • Employee retention and job satisfaction survey showing what makes people want to stay or leave your business place

  • Individual training development plan

  • Employee retention survey

  • How to improve job satisfaction

  • Forms you can use to help design an effective interview

  • Special report on how to create the best place to work

  • Special report on how to control absenteeism

  • How to create an incentive program

  • How to reduce turnover in your entry level jobs

  • Report on how to address and improve accountability and individual performance

  • How to manage negative employees

  • Many other articles and reports

$49.95 U.S. & Canada

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$59.95 All other countries

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Free U.S. Shipping!

International shipping additional ($10.00)

 

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and Team Building Exercises

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employee suggestion program, employee suggestions

 

 

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Includes a Podcast on Transformational Leadership: How to Design a Change Management Strategy to Accelerate Performance and Increase Productivity and six special reports -- Creating the High Performance Organization -- Are You a Manager or a Leader? -- How to Manage Negative Employees -- How to Hire Exceptional People -- Top Ten Reasons People Quit Their Jobs -- How to Keep Your People Motivated

 

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