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Facilitator Trainer Kits & Online Management Courses

TAKE  FREE MANAGEMENT TRAINING COURSE

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Our leadership and management training courses will help you advance your career by learning the critical skills needed to become an excellent manager or supervisor—retaining your best people, motivating, delegating, resolving conflict, coaching, counseling with and more!

 

Coaching Job Skills  

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Understand the what, why and how of coaching. Prepare for coaching sessions. Hold a coaching conversation. Use coaching to build teamwork. Online management course available.

Communicating up

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Understand the importance of framing communication in terms of a manager's interests. Enter meetings with clear objectives and facts that support plans and goals. Move conversations toward agreement. Online management course available.

Delegating

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Understand the role of delegation in time management, resource utilization, job satisfaction and overall team productivity. Establish a team member's responsibility and authority for a delegated task - creating a framework for accountability and personal growth. Online management course available.

 

Developing and Coaching Others-Leadership Version

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Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference. Online management course available.

Developing and Coaching Others-Management Version

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Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team leaders to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.

 

 

Developing Performance Goals and Standards

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Developing goals and standards is critical. Do that by involving them from the start, negotiating goals, and standards that meet both the organizational needs and the needs of the person, and ensuring the goals and standards are SMART.  Listen, read, watch, then do and get feedback. Then practice with feedback again to really acquire the skills.

Effective Discipline

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This module provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step. Leaders develop the skills needed to address problem behavior while preserving the individual's self-respect. That encourages the best kind of discipline - self-discipline.

Essential Skills of Communicating

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Essential Skills of Communicating (ESC) provides the tools necessary to develop clear, concise messages. Focusing on communication as a two-way process, the program can help even experienced managers improve their messages by making them clear, well organized and aimed at the needs and interests of the listener. By developing the essential skills of communicating, managers improve relations with their team members and increase productivity.

Essential Skills of Leadership

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Essential Skills of Leadership (ESL) is the first step to developing successful managers and team leaders. By focusing on three critical management skills, the program establishes a methodology for productive interactions between team members and team leaders. ESL helps experienced managers, new managers, and aspiring managers refocus on the basics – the skills required to manage the individual while also leading the team.

Improving Work Habits

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Managers will understand a work habits discussion is not coaching and requires different skills for successful resolution; that work habits must be dealt with effectively; how to explain the team member's work habit focusing on behaviors rather than attitude. Use an action plan and reviews to improve habits and personal accountability.

Managing Complaints

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Define goals, objectives, and performance standards. Identify and set performance standards that are specific, measurable, attainable, results oriented, and time-framed, using concrete active language. Establish time limits for standards and negotiate for standards that address desired results and team members'' capabilities.

Providing Performance Feedback

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Learn to base assessments on facts and behavior. Use positive feedback to motivate team members. Gain team member participation in and agreement with assessment; and their commitment to the change needed to improve performance.

 

 

Resolving Conflicts

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Accept conflict as part of work situations; manage it to maintain individual and team focus.

 

Recognize the positive and negative impacts of conflicts; leverage conflict to everyone's advantage. Distinguish between the two major sources of conflict so they can be resolved fairly and effectively.

Supporting Change

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Understand why change happens, how people react to it, and how to support as teams struggle with it. Involve team in change initiative by promoting ownership of change and benefits. Plan for follow-up sessions that support the process and reinforce personal and organizational goals.

 

Diversity Awareness

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This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified.

 

Professionalism in the Office
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Professionalism in the Office provides the tools needed to develop the essential skills required for personal and team success in today's work environment - professionalism, effective communication, time management and organization.

Motivating Team Members

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This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified.

Retaining Winning Talent Facilitator Kit

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This kit provides you all the materials and information you need to teach your own employee retention program. Retaining Winning Talent is a workshop that focuses on one of the most important assets of any organization – its team leaders and their impact on retaining key team members.

Solving Workplace Problems

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This interactive online skill builder will assist in understanding, recognizing and appreciating that cultural diversity means being different from others and learning how to celebrate those differences once they are identified.

Hiring Winning Talent

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Successful hiring doesn't start with a job posting and end when a candidate has been selected. Successful hiring is a structured process that begins with a clear, well defined and justified definition.

 

BENEFITS & FEATURES

  • Includes both industrial and professional versions

  • College credit available from the University of Phoenix ($Fee)

  • U phx
  • Our online courses feature a high degree of interactivity that engages adult learners

  • Each course contains interactive exercises and simulations, and assessment tools, including a pre and post test so that it's easy to measure knowledge acquisition

  • All of our online courses can be used stand-alone or as part of a blended learning solution

  • Available 24/7 for initial learning or just-in-time skill refreshment for up to 12 months

  • Course completion certificate provided

DELIVERY OPTIONS

Contact us:

800-821-2487 or 770-860-9464

 

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