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Coaching Job Skills
(Click for
more info) |
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Understand
the what, why and how of
coaching. Prepare for
coaching sessions. Hold a
coaching conversation. Use
coaching to build teamwork.
Online management course
available. |
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Communicating up
(Click for more info) |
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Understand
the importance of framing
communication in terms of a
manager's interests. Enter
meetings with clear
objectives and facts that
support plans and goals.
Move conversations toward
agreement.
Online
management course available. |
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Delegating
(Click for
more info) |
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Understand
the role of delegation in
time management, resource
utilization, job
satisfaction and overall
team productivity. Establish
a team member's
responsibility and authority
for a delegated task -
creating a framework for
accountability and personal
growth.
Online
management course available. |
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Developing and Coaching
Others-Leadership Version
(Click for more info) |
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Developing
and
Coaching
Others
is about how managers can
effectively and successfully
develop and coach their team
members to become better and
more consistent performers.
The program will help your
managers learn the specifics
of how they can effectively
impact the learning process
and coaching moments of
their teams to make the
difference.
Online
management course available. |
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Developing and Coaching
Others-Management Version
(Click for more info) |
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Developing
and
Coaching
Others
is about how managers can
effectively and successfully
develop and coach their team
leaders to become better and
more consistent performers.
The program will help your
managers learn the specifics
of how they can effectively
impact the learning process
and coaching moments of
their teams to make the
difference. |
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Developing Performance
Goals and Standards
(Click for more info) |
Developing goals and standards is
critical. Do that by involving them from the start, negotiating goals,
and standards that meet both the organizational needs and the needs of the
person, and ensuring the goals and standards are SMART. Listen, read,
watch, then do and get feedback. Then practice with feedback again to
really acquire the skills.
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Effective Discipline
(Click for more info) |
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This
module provides the tools necessary to dramatically reduce problem
behaviors. By involving team members in performance discussions and
gaining their commitment to behavioral change, managers can turn a
potentially negative interaction into a positive developmental step.
Leaders develop the skills needed to address problem behavior while
preserving the individual's self-respect. That encourages the best kind of
discipline - self-discipline. |
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Essential Skills of
Communicating
(Click for more info) |
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Essential Skills of Communicating (ESC) provides the tools necessary to
develop clear, concise messages. Focusing on communication as a two-way
process, the program can help even experienced managers improve their
messages by making them clear, well organized and aimed at the needs and
interests of the listener. By developing the essential skills of
communicating, managers improve relations with their team members and
increase productivity.
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Essential Skills of
Leadership
(Click for more info) |
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Essential Skills of Leadership (ESL) is the first step to developing
successful managers and team leaders. By focusing on three critical
management skills, the program establishes a methodology for productive
interactions between team members and team leaders. ESL helps experienced
managers, new managers, and aspiring managers refocus on the basics – the
skills required to manage the individual while also leading the team. |
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Improving Work Habits
(Click for more info) |
Managers
will understand a work
habits discussion is not
coaching and requires
different skills for
successful resolution;
that work habits must be
dealt with effectively;
how to explain the team
member's work habit
focusing on behaviors
rather than attitude.
Use an action plan and
reviews to improve
habits and personal
accountability.
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Managing Complaints
(Click
for more info) |
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Define goals,
objectives, and performance
standards. Identify and set
performance standards that
are specific, measurable,
attainable, results
oriented, and time-framed,
using concrete active
language. Establish time
limits for standards
and negotiate for standards
that address desired results
and team members''
capabilities. |
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Providing Performance
Feedback
(Click for more info) |
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Learn to base
assessments on facts and
behavior. Use positive
feedback to motivate team
members. Gain team member
participation in and
agreement with assessment;
and their commitment to the
change needed to improve
performance. |
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Resolving Conflicts
(Click for more info) |
Accept
conflict as part of work
situations; manage it to
maintain individual and
team focus.
Recognize the
positive and
negative impacts of
conflicts; leverage
conflict to
everyone's
advantage.
Distinguish between
the two major
sources of conflict
so they can be
resolved fairly and
effectively.
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Supporting Change
(Click for more info) |
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Understand
why change happens, how
people react to it, and how
to support as teams struggle
with it. Involve team in
change initiative by
promoting ownership of
change and benefits. Plan
for follow-up sessions that
support the process and
reinforce personal and
organizational goals. |
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Diversity Awareness
(Click for more info) |
This
interactive online skill
builder will assist in
understanding,
recognizing and
appreciating that
cultural diversity means
being different from
others and learning how
to celebrate those
differences once they
are identified.
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Professionalism in the
Office
(Click for more info) |
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Professionalism in the
Office provides the tools
needed to develop the
essential skills required
for personal and team
success in today's work
environment -
professionalism, effective
communication, time
management and organization. |
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Motivating Team Members
(Click for more info) |
This
interactive online skill
builder will assist in
understanding,
recognizing and
appreciating that
cultural diversity means
being different from
others and learning how
to celebrate those
differences once they
are identified.
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Retaining Winning Talent Facilitator Kit
(Click for more info)
This kit provides
you all the materials and information you need to teach your own
employee retention program.
Retaining Winning Talent
is a workshop that focuses on one of the most important
assets of any organization – its team leaders and their impact on
retaining key team members.
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Solving Workplace Problems
(Click for more info) |
This
interactive online skill
builder will assist in
understanding,
recognizing and
appreciating that
cultural diversity means
being different from
others and learning how
to celebrate those
differences once they
are identified.
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Hiring Winning Talent
(Click for more info) |
Successful hiring doesn't start with a job
posting and end when a candidate has been selected. Successful
hiring is a structured process that begins with a clear, well
defined and justified definition.
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