Learn the critical skills needed to become an excellent manager or
supervisor—retaining your best people, motivating, delegating,
resolving conflict, coaching, counseling with and more!
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Leadership and Supervisory Training Programs
"We were voted one of the top 100 companies to work for. So why are my
best people still leaving?"
You've added stock option plans,
ramped up health benefits and support flexible work schedules. Yet it
seems as if almost every week one of your top performers leaves for
another opportunity - or worse, goes to the competition. What could be
missing? Great benefit plans and top-level salaries will
satisfy many employees, but to hold onto the BEST employees you need
effective first-line managers.
Program Description
Essential Skills of Leadership
builds a foundation that enables team leaders to manage their team
toward to a shared goal: achieving the organization's strategic
objectives. Throughout the workshop participants will review video
presentations and case studies, participate in group discussions,
practice new skills and receive immediate feedback. Managers will
leave the session with implementation tools, troubleshooting guides,
and additional resources to help them immediately apply their new
skills on the job. The 4-to-5 hour workshop is designed for 6 to 18
participants and includes the following areas of focus:
Maintain & Enhance Team Member Self Esteem
Develops
the critical skills necessary to effectively give orders, evaluate
performance, correct work habits, deal with complaints, and resolve
conflicts while supporting a team members' sense of self-respect and
dignity. Focus on Behavior Problems on the job are solved more
effectively and less stressfully when a team leader deals with what
people do rather than with their attitudes.
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what our customers are saying:
Vital Learning is by far the best partner for
providing Supervision training for our employees. The course
materials are solid. The classes are easy to facilitate. The
exercises guarantee participation.”
Tiffany Landrum, VP,
Training & Development, Financial Institute
I have just completed the first of Vital
Learning courses, and wanted to tell you that I think they are of
immense value! I plan to take every one of them.
Marianne Palumbo
sample content:
prices:
Contact us for corporate, government, quantity, site
license, reproduction rights, facilitator kits, in-house training,
and educational discounts or call 800-821-2487 right now.
 Facilitator Kit
includes:
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DVD or VHS (4 Vignettes--Professional
and Industrial Version)
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Word by Word Script
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Detailed Instructions
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Pre and Post Tests
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Test Answers
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Certificate of Completion
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Program Evaluation
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Self-Assessment Worksheet
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Action Plan Worksheet & Instructions
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Sample Letters for Class Announcements
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Supervisory Training
Courses
 Each
online course takes approximately two hours |
1) Essential Skills of Leadership
(Delivery Options Available: Classroom/Online)
Download Course
Description
Take this online course for $49
Order the trainer facilitator kit
Essential Skills of Leadership (ESL) is the first step to developing
successful managers and team leaders. By focusing on three critical
management skills, the program establishes a methodology for productive
interactions between team members and team leaders. ESL helps experienced
managers, new managers, and aspiring managers refocus on the basics – the
skills required to manage the individual while also leading the team.
Course
Objectives:
When you
have completed the Fundamental Skills of Managing, you will be able to:
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Deal
with your team members on a day-to-day basis in such a way as to
maintain, and even enhance their self-esteem.
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Base
your discussions about performance and work habits on your team members'
behavior rather than their personalities or attitudes.
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Use
effective listening techniques to increase your team members' motivation
to perform at higher levels of productivity.
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Consistently encourage your team members to participate in
setting goals, solving problems, and making decisions.
2) Essential Skills of Communicating
(Delivery Options Available: Classroom/Online)
Download Course
Description
Take this online course for $49
Order the trainer facilitator kit
This
is the second foundational course, and includes some of the skills which
present the most difficult challenge for some participants to
master...especially the active listening skills. Members are told, read
about, discuss, present, are shown, discuss and practice the skills
required to effectively communicate. They learn and practice skills to
create a climate of open communication, they practice and get feedback
about managing their nonverbal behaviors, they practice developing clear
and specifically targeted messages that address the needs of the
recipients, and they experience and practice the art of two-way
communication. Even your most experienced leaders profit from the skill
practice that occurs here.
Course
Objectives:
Upon
completion of this course on Fundamental Skills of Communicating, you will
be able to:
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See that
communication is a two-way process. Construct clear, concise messages.
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Discriminate between a message that is clear and concise and
one that is not.
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Create
messages that are in the interest of the receiver.
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Make use
of nonverbal factors to reinforce the intent of your message.
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Listen
actively to improve communication.
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Use
feedback as a primary tool in overcoming barriers to communication.
3) Developing Performance Goals and
Standards
(Delivery Options
Available: Classroom/Online)
Download Course Description
Take this online course for $49
Order the trainer facilitator kit
Collaboratively developing these goals and standards is
critical. Do that that involving them from the start, negotiating goals
and standards that meet both the organizational needs and the needs of the
person, and ensuring the goals and standards are SMART. Listen, read,
watch, then do and get feedback. Then practice with feedback again to
really acquire the skills.
Course
Objectives:
When you
have completed this course on Coaching for Improved Performance, you will
be able to:
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Define
goals, objectives and performance standards.
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Identify
and set performance standards that are specific, measurable, attainable,
results-oriented, and time-framed, using concrete active language.
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Establish time limits for all performance standards.
-
Involve
team members in creating their own individual performance standards.
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Negotiate with team members to develop effective S.M.A.R.T.
-based performance standards.
-
Monitor
team members' progress toward their goals by holding individual review
meetings.
4) Coaching Job Skills
(Delivery Options Available: Classroom/Online)
Download Course Description
Take this online course for $49
Order the trainer facilitator kit
Learn and
practice and develop specific skills needed to effectively coach someone
to success in a project or a skill. It's a step by step process that
really works.
Course
Objectives:
When you
have completed this course on Coaching for Improved Performance, you will
be able to:
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Understand the special nature of coaching-a one-on-one
activity that involves showing a team member how to perform a task.
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Distinguish between performance problems that require
coaching and those that can best be handled by clearer instructions or
by other means.
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Understand the importance of observation and analysis before
coaching a team member, since coaching, like all effective training
activities, must be well thought-out and carefully planned.
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Involve
the team member in the coaching process by asking questions and
encouraging feedback.
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Establish effective controls by setting up a review. Most
often, more than one coaching session is needed to improve performance.
5) Delegation
(Delivery Options Available: Classroom/Online)
Download Course Description
Take this online course for $49
Order the trainer facilitator kit
Delegation
is one of the most powerful motivators the leader can use. Accomplished
with skill, the team member is motivated, is collaborative, and is
actively engaged in ensuring the success of the project task. Learn and
practice the skills to get the team members involved in the process.
Clarifies the why, when and what to delegate, and then dives into the how
with lots of practice.
Course
Objectives:
Upon
completion of the Delegating Effectively course, you will be able to:
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Understand the importance of effective delegation as well as
the problems associated with the lack of delegating or delegating
poorly.
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Communicate both the need for and the "why" of every
delegated assignment and task.
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Use
delegation as a powerful motivational tool.
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Improve
your team members' skills and expand their horizons on the job.
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Encourage team member participation and involvement through
proper delegating methods.
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Specify
a team member's responsibility for a delegated task as well as establish
a team member's authority for the task with those affected.
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Develop
a plan to monitor progress through feedback and review.
6) Improving Work Habits
(Delivery Options Available: Classroom/Online)
Download Course Description
Take this online course for $49
Order the trainer facilitator kit
These
skills are some of the most used. If you ever have people who show up late
for work, have hygiene problems, refuse to wear safety equipment, have
excessive absenteeism, leave for home early, etc., you need the specific
skills to deal with these issues before they become a disciplinary problem
or severely impact employee morale. Participants learn and practice the
skills to simultaneously maintain and enhance their team member's self
esteem, while dealing with these difficult situations effectively, getting
the active participation of the team member in discussing both the problem
and possible solutions, and finally in agreeing to a specific plan with
time-lines in it.
Course
objectives:
When you
have completed the Using Positive Discipline course, you will be able to:
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Distinguishing between job performance and work habits.
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Understanding the importance of dealing with unsatisfactory
work habits early, before they require disciplinary action.
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Explaining clearly and specifically to a team member the
nature of his/her unsatisfactory work habits, focusing on behavior
rather than personality or attitude.
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Involving the team member in the process of correcting the
unsatisfactory behavior through an interactive process which maintains
the team member's self-esteem.
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Increasing tem member accountability by getting team member
commitment to a clear plan of action and by reviewing progress
regularly.
7) Effective Discipline
(Delivery Options Available: Classroom/Online)
Download Course Description
Take this online course for $49
Order the trainer facilitator kit
This
module provides the tools necessary to dramatically reduce problem
behaviors. By involving team members in performance discussions and
gaining their commitment to behavioral change, managers can turn a
potentially negative interaction into a positive developmental step.
Leaders develop the skills needed to address problem behavior while
preserving the individual's self-respect. That encourages the best kind of
discipline - self-discipline.
Course
Objectives:
When you
have completed the Using Positive Discipline course, you will be able to:
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Use
techniques of positive discipline to reduce and redirect problem
behavior by people who report to you.
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Communicate in terms of behavior rather than perception or
opinions.
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Avoid
getting entangled in personal areas that generate defensiveness and lead
away from lasting solutions.
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Recognize how important team member participation is in
defining problems and their solutions.
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Develop
skills necessary to encourage meaningful participation.
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Conclude
disciplinary interviews with plans that work toward improved
performance.
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Issue
formal warnings in keeping with your organization's policies.
-
Develop
plans for follow-up to make sure that the problem is resolved.
8) Managing Complaints
(Delivery Options Available: Classroom/Online)
Download Course Description
Take this online course for $49
Order the trainer facilitator kit
Participants learn to appreciate complaints for the
opportunities they provide. More importantly, they learn and practice the
skills necessary to leave the complainer feeling good about themselves,
feeling involved and valued and feeling motivated.
Course
Objectives:
Once you
have completed the Dealing with Complaints course, you will be able to:
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Understand why all team member complaints must be dealt with
rather than ignored or dismissed.
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Be more
sensitive to all the problems-major or trivial, real or imagined-that
can lie behind complaints.
-
Understand techniques used to determine underlying problems,
which are not always the same as those the team member thinks are
responsible for his/her difficulties.
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Use
various techniques to solve such problems while maintaining a positive
relationship with the team member.
9) Supporting Change
(Delivery Options Available: Classroom/Online)
Download Course Description
Take this online course for $49
Order the trainer facilitator kit
Every
organization goes through change, and it sometimes seems that it comes
more and more rapidly each year. Participants learn the specific skills
necessary to deal with the fear and unsettlement of change, and to provide
the necessary support to their team.
Course
Objectives:
When you
have Preparing for Change, you will be able to:
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View
change and the anxiety it can cause team members as natural and
inevitable parts of organizational life that can be dealt with through
effective leadership.
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Understand the importance of planning change carefully, so as
to give team members adequate time to provide input and accustom
themselves to the change.
-
Better
assist your team members' adjustment to change by being well informed
and by clearly explaining the reasons for change.
-
Involve team members in the process of change by encouraging
them to ask questions and voice opinions and by responding fully and
honestly.
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Ask your
team members to make an effort to accommodate to the change.
-
Follow
up on the initial meeting to make sure the process of adjustment to the
change is going forward.
10) Resolving Conflicts
(Delivery Options Available: Classroom/Online)
Download Course Description
Take this online course for $49
Order the trainer facilitator kit
When two
team members are involved in a conflict, it can be disruptive to the
entire organization. These specific skills depict a step by step process
to defuse the anger and move toward joint collaboration in finding a
solution.
Course
Objectives:
When you
complete Dealing with Conflicts, you will be able to:
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Distinguish between the two main causes of team member
conflicts: Personality clashes and work structure problems.
-
Be aware
of the positive and negative byproducts of conflicts on the job.
-
Accept
conflict as an inevitable part of all work situations, one that must be
dealt with, not ignored.
-
Establish a cooperative atmosphere in which to resolve
conflicts when they arise.
-
Help
team members involved in conflicts, to understand each other's point of
view.
-
Lead
team members to agree on facts. Help team members to agree on a
solution.
11) Providing Performance Feedback
(Delivery Options Available: Classroom/Online)
Download Course
Description
Take this online course for $49
Order the trainer facilitator kit
No skills
give more return upon investment. A thermostat is effective because it
keeps the temperature within a range. Effective and ongoing feedback,
accomplished with the right set of skills, accomplishes the same thing
with work-related behaviors.
Course
Objectives:
When you complete Dealing with Conflicts, you will be
able to:
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Base
assessments on facts and behavior.
-
Assess
performance.
-
Use
positive performance feedback to encourage self-motivation of team
members.
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Gain
team member participation in assessment.
-
Gain
team member agreement with the assessment.
-
Gain
team member commitment to the change needed to improve performance.
12) Communicating Up
(Delivery
Options Available: Classroom/Online)
Download Course Description
Take this online course for $49
Order the trainer facilitator kit
Ask the
boss of any participant who has attended this training what they notice
most about the change in the graduate. Almost always, the boss points to
these skills. In this module, participants learn the importance of
proactivity...identifying and finding solutions to the problems they face,
and then taking their ideas...the problems with a discussion of possible
solutions and a recommendations and even some action implementers thrown
in for good measure...to the boss.
Course
Objectives:
When you complete Dealing with Conflicts, you will be
able to:
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Understand the importance of framing all communication with
your manager in terms of his/her self-interest.
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Enter
meeting with your manager armed with a well-thought-out and clearly
stated objective.
-
Clearly
link your objective with facts that support your plans and goals.
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Work
with your manager to uncover any questions or reservations he/she may
have concerning your message.
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Move
conversations toward agreement using questions that focus on benefits to
be gained when your objective is reached.
-
Clearly
and concisely restate the decisions that result from communication with
your manager and insure that those decisions are mutually understood.
Winning Through Customer Service
(Delivery Options Available: Classroom/Online)
Download Course Description
Case Study
Curriculum
This
program was developed to do what the title suggests: Win more business
through excellent customer service. This sales and service program
utilizes a variety of interactive training methods to target the skills,
behaviors, and attitudes that have the greatest impact on understanding
the customer and providing solutions. This unique approach allows you to
customize your customer service training with both classroom and
Internet-based training options. We show you how by giving you the
instructions you need to “bridge” the mix. In addition, the program
includes the identification of essential behavioral/communication styles
that will help your representatives understand their customers’ individual
styles and needs.
Winning
Through Customer Service will enable participants to:
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Demonstrate professionalism on the job while building a
proactive, problem-solving culture.
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Use
essential communication skills in dealings with customers.
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Recognize characteristics of human behavioral style and
opportunities to adapt to their personal style.
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Identify
and utilize a structured process/model for conducting customer service
transactions.
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Master
strategies for dealing appropriately with difficult customer situations.
OTHER COURSES AVAILABLE
Hiring Winning Talent
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(770) 860-9464 or
(800) 821-2487
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