STUART J. SMITH Professional Summary

Stuart has a broad range of skills and experience to help people and organizations achieve success. For the past 25 years, he has worked in a variety of settings to include public and private companies, the US military, higher education, criminal justice and government. Stuart is able to blend his in-depth understanding of change management, quality practices, facilitation methods and training skills to diagnose and resolve complex organizational issues.

Stuart’s specialty is helping people and organizations deal effectively with change. His change management experience includes assisting all levels of leadership to address systemic barriers and enablers (communications, performance management, rewards and recognition) and cultural issues (values and behaviors) that either impede or facilitate change.

He has a proven record of accelerating and improving business results using process improvement practices by helping teams reduce cost, increase productivity and improve service.

He also has solid experience helping organizations both install and realize the benefits of Customer Relationship Management (CRM) and Enterprise Resource Management (ERP) technology systems. In addition, Stuart has led a division-wide Shared Services deployment that reduced cost and improved service.

Stuart has an extensive training background with a B.S. in Occupational Education from SIU(C) and a M.Ed. in Adult Education from Seattle University.

Stuart’s certifications include:

• Change Management Professional – Conner Partners (formerly ODR)

• Certified Quality Manager (CQM) – American Society for Quality

• Certified Professional Facilitator (CPF) – International Association of Facilitators

• Professional of Human Resources (PHR) – Society for Human Resource Management

Talent Areas

CHANGE MANAGEMENT
Stuart has worked as both an internal and external Change Agent and as part of a change management team to facilitate change associated with technology installation, business process improvement and organizational redesign.

BUSINESS PROCESS IMPROVEMENT
Stuart has worked with or led teams working on process improvement projects to improve the quality of both products and services, reduce cost and streamline operations.

CRM/ERP IMPLEMENTATION
Stuart has work on both successful and unsuccessful projects, learning from both efforts. He has experience installing Siebel, Microsoft Dynamics Great Plains and Salesforce.com.

FACILITATION
Stuart has a very engaging and energetic facilitation style and he successfully connects with people at all organizational levels from the C-suite to front-line manufacturing employees.

TRAINING
Stuart has extensive experience and education in the training and development field.

For more information, please contact:

Chart Your Course International Inc.
800-821-2487 or 770-860-9464