Customer Service Training
Videos
Teach Your Entire Workforce How to Deliver
Exceptional Customer Service
English & Spanish versions included on each DVD
800-821-2487 or 770-860-9464
FREE WORLDWIDE
SHIPPING!
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A
Complete Customer Service Training Video Program
12 Outstanding Videos
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Your Key
to Customer Satisfaction
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The
Power of Teamwork
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Handling
Complaints and Irate Customers
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The
Language of Positive Communication
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Effective Questioning and Listening Techniques
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Exceeding Customer Expectations
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Adding
Value
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Effective Telephone Techniques
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The Art
of Satisfying Customers
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Service
Recovery
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Empowerment
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Total
Quality Service
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Enjoy
the advantages of a workforce that lives and breathes to make your
customers happy, to attract more sales, maintain more business and gain
market share. . .
Each
Customer Service Training Video Library Includes:
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A Complete, Easy-To-Use
Customer
Service
Video Training Program |
 Your employees will learn the
values, techniques and attitudes to provide the legendary level of
service necessary to assure your customers come back to do business
with you again.
The Customer Service Training Video Library is used by thousands of
retail, service, healthcare and government organizations world-wide.
Videos come with color PowerPoint slides, a facilitator guide and
handouts.
The best thing is that the
videos are yours to keep, so you can use them again and again to train
your present employees and all those that you hire in the future. These
12 videos can be used in a 20-minute training session using just the
videos or up to 60 minutes with the included training materials -- which
include a Power Point presentations, answer sheets, facilitator guide and discussion
guides. (See below)
Any organization, large or
small, can use the customer service video library. The concepts and vignettes cover
almost every industry in the marketplace. Each video is approximately
20 minutes long and has a
lifetime replacement guarantee.
Lifetime guarantee for any
damages to your DVD
If one of your DVD's gets damaged for any reason or cause (Even if
your DVD eats it or if it wears out due to heavy use), we will replace
it free with a new one, you don’t pay shipping and handling charges.
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When You Purchase the 12-Video
Customer Service Video Library
You Also Receive these Special Bonuses. . .
 12
Discussion Guides
Each guide will help you promote group
participation through active involvement and guided discussion. You are
free to make copies of the discussion guides for each participant and
have them fill out the questions at the end of the session. Includes
answer sheets in both English and Spanish.
A Comprehensive
70-page Facilitator Manual
Full of exercises, tips,
instructions and expert advice on how to get the maximum benefit from
your sessions and achieve a memorable and successful training program.
12 Full-Color
PowerPoint Presentations
Your facilitators can use
these presentations to add
visual impact to their sessions. There is a different presentation for
each of the 12 videos, which you can easily print as overheads or
handouts, or project from your computer.
Color Certificate
of Accomplishment
People
like to receive diplomas and recognition. We have designed an
attractive, color Certificate of Accomplishment. You can print as many
copies as you want and give it to the employees who complete the
Service First Video Library.
Your
Secret Password
We provide
you access to
the private section on our web site where you can download these bonuses
as well as additional materials to enhance your training program.
FREE,
Unlimited Technical Support
As a video
library customer, you will be able to get in touch with with our
international team of support professionals to answer all your questions
and give recommendations on how to get the most out of your video
library.
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Testimonials from those who have
bought our Service First Customer Service Training Library
"We
have truly found the Service First video series to be invaluable. We
are now planning to make the Service First video series a part of
every new hire orientation process.
-- Liz Ostrosky, Employee Development Coordinator,
Kitchen & Bath Showrooms
"I needed a good customer service tool to facilitate
training. I found that and more in Service First.
I formed three 1-hour groups on the first day. In
the afternoon, you could walk around the office and
NOTICE a change. In a few weeks, our Executive
President also noticed that “something big” had
changed and was delighted with the return on his
investment."
--
Danny Szell, A-1 Freeman Relocation, Inc.
"Service
First is a well-designed program, easy to
understand, which adapts to any type of business.
It is surprising that its examples are frequently so
close to what occurs every day in our own
organization."
--
Robert C. Clarck, Allen Storage & Moving Co.
"I want to thank you for the Service First Video
Library. We originally used the videos for our
monthly staff meetings. Now we use them to train new
employees in service skills. It is an easy-to-use
system, which allows us to train, economically, each
and all of our employees. And it can be used again
and again!
Employees learn how to interact positively with
customers, so they feel good doing business with us
"
--
Cheryl A. Dehmer, The Bank of Elk River
"As you know, I was using the Service First Video
Library in my previous work in the private sector
with fantastic results. Now that I work in the
public sector, I have implemented your program
again, with very positive results so far. It has
been very easy to adapt the concepts to focus them
on
serving the internal customer, as a means for
providing service of excellence to our external
customers,
the citizens of our community. My people have
responded with enthusiasm.
--
Mark E. Anderson, Brooklyn Park Municipality
"A few months ago we acquired the Service First
Video Library as a training tool for the more than
600 grocery stores that we serve.
Many of our
stores have organized programs to receive a new
video every month, covering a full year of emphasis
on customer service. The Video
Library is an ideal tool to show and strengthen the
importance of service and for our employees to
understand how to keep customers in order to be
competitive in the market ".
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Audrey Cravatt, Affiliated Food Stores
"Just a quick note to tell you how much we
appreciate the Service First videos that we acquired
not long ago. Despite being on the sales field
for over 40 years, I have learned many important
points with these videos. Before showing them to
my employees, I watched the Video Library three
times!"
-
Keith Kirt, Greener Pastures Development Corp.
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Just Think
How much does bad
customer service cost your organization every day?
How many
people walk away vowing never to return to your place of
business again?
Just think
how much money you could save by training your staff
to provide exceptional service each and every time.
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Choose One of the Purchase Options
My guarantee is simple - if you aren't happy with the videos, I don't
want your money. If, for any reason, you aren't thrilled and satisfied
with the
Service First Video Library, just contact me and I'll gladly
exchange or refund your purchase price --
No questions asked.
(See details
below)
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9 monthly installments of only
$199
Order the Service First Library in 9 easy monthly installments of
US$199 - without extra charges or interest. I will ship the
entire library to you after you pay your first installment. If you
decide you don’t like the videos, pay NO more and return it back to
us!
English & Spanish included on each video
Special bonuses
Lifetime guarantee
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$199 per month for 9 months
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12 DVD Training Library
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Order Before Midnight and
Save an additional $100!
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 Purchase
Single Video
$225
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Complete
No Question,
Money-Back Guarantee
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Greg Smith
President
Click here to visit our complete line of
customer service training programs |
My guarantee is simple - if you aren't happy with the videos, I don't
want your money. If, for any reason, you aren't thrilled and satisfied
with the
Service First Video Library, just contact me and I'll gladly
exchange or refund your purchase price --
No questions asked.
All I ask is you train your entire workforce before returning them.
Unlimited Lifetime Warranty
If one of your videos gets damaged for any reason,
we will replace it free with a new one, you don’t pay shipping
and handling charges.
My phone number is 800-821-2487 or
001-770-860-9464 for international orders
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