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Complete, Self-Contained Customer Service Training Program


EMPLOYEE RETENTION TRAINING PROGRAM

 

Retaining Winning Talent Facilitator Kit

Self-Contained Training Program

 

 

 

Losing a high performer is disruptive and costly.

Research shows you will reduce unwanted turnover with

Retaining Winning Talent!

 

Remaining Competitive

 

In today’s aggressive business environment remaining competitive is a key priority for executives. To remain competitive, you have to hire truly talented people and then you have to keep them. Turnover is not only costly in terms of replacement expense but it impacts productivity and it’s demoralizing to other team members when they see good people leaving the organization.

 

The Cost of Attrition

Most team leaders are unaware of the total disruptive and financial nature of the loss of a valued team member. Hidden costs and impacts are often overlooked. For example, a team member doesn’t normally just up and leave an organization. A team member actually considers leaving three to six months before resigning, and productivity declines because the individual is no longer a committed team member. This impacts other team members and team morale.

Also, most team leaders need to realize the significant leverage that they have to combat turnover.  Retaining Winning Talent helps team leaders accept that, in the majority of situations, team members quit their team leader, not their organization. Then Retaining Winning Talent helps that leader take productive steps to retain team members.  

Program Description

Retaining Winning Talent is an 8-hour workshop that focuses on one of the most important assets of any organization – its team leaders and their impact on retaining key team members.

The program provides skills, tools, and a research-based approach that helps team leaders rate the attrition risk of each team member, surface individual team members’ retention needs, increase the level of commitment from each team member, and, most importantly, develop and implement a Retention Action Plan designed to increase retention for the entire team.
 

Workshop Overview

 

 

 

 

 

 

Facilitator Guide

  • Complete instructions on how to conduct the workshop

  • Explanatory text for the trainer

  • Pre-work assignment

  • Sample trainer narrative and facilitation notes

  •  Facilitator Resource CD-Rom containing PowerPoint presentation

  •  Participant Workbook pages integrated into the facilitator material

  •  Complete Retention Action Plan worksheet

  • Completion Certificate template

  • Blank activity cards

  • Pre-Test

  • Post-Test

  • Pre- and Post-Test Answers

Participant Workbook

  • Exercises, forms, and skill practice aids

  • Retention Action Plan

  • Workbook for future reference

  •  Memory Jogger Card

 

 

Impact

Managers and team leaders will be able to:

 

Describe the scope, severity, and cost of attrition.

 

Determine the risk of attrition for each team member.

 

Identify which retention factors motivate each team member.

 

Increase each team member’s engagement and commitment.

 

Apply the STARS research to build and Implement an effective Retention Action Plan  for their entire team. 

 

Buy Facilitator Kit--Our facilitator kits provide you with all the training materials to teach the class yourself.

$600

Participant Guide--Optional 93-page participant guidebook for each attendee. (Call for quantity discounts)

$90 each

 

 


 

employee suggestion program, employee suggestions

 

 

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