Resolving Conflicts Training Program "I've got great people on this team. They just don't always get along. Sometimes I feel more like a referee than a manager."   800-821-2487 Learn the critical skills needed to become an excellent manager or supervisor—retaining your best people, motivating, delegating, conflict resolution, coaching, counseling and more! DELIVERY OPTIONS On-Line E-Learning - Accessible from our server or your server. Blended Combinations - Online and Classroom together, the best of both worlds, designed to reduce time off the job while at the same time increasing the quality of the learning experience. Classroom Workshops - Delivered by our facilitators or your facilitators. (No certification required) Site License - For your company, college, or university

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RESOLVING CONFLICTS TRAINING PROGRAM

 

Diverse work teams can mean enhanced creativity with exceptional outcomes. It can also mean conflict as individuals bring different personalities and work styles to the table. Managing those differences quickly and effectively can mean the difference between a "bump-in-the-road" and lost productivity - a loss that can impact the entire organization.

Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Facing these conflicts head-on allows the manager to preserve the integrity of the team and to demonstrate a commitment to individual performance and growth.

Program Description

Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.

Throughout the workshop managers will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

The 2-4 hour workshop is designed for 6-18 participants and includes the following:

• Sources of team member conflict

• Effective ways to resolving conflict

• Mismanaged agreement appearing to be conflict

• Positive and negative aspects of conflict

• Conflict resolution tips and strategies

Resolving Conflicts will enable managers and team leaders to:

• Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity.

• Recognize the positive and negative impacts of conflicts and leverage conflict to everyone's advantage.

• Distinguish between the two major sources of conflict so that they can be resolved fairly and effectively.

• Establish a cooperative atmosphere to resolve conflicts when they arise.

Download the Resolving Conflicts outline Pdf. version