TABLE OF CONTENTS
Chapter 1‑
Capturing the Innovative Spirit
Secret of Success: The Innovative Power of
Ideas
Tremendous Potential
Guiding Principles
Innovative Environment: The Framework of
Success
Accessibility
Information
Motivation
American Ingenuity
Chapter
2‑Reinventing How We Work
The Changing Work Environment
Lost Customer Focus
The Journey Along the Highway of the Future
Schools of Fish: Managing Change
Motorcycle Management: The Harley-Davidson Store
The World's Best Managed City-Phoenix,
Arizona
Innovative Ways to Improve Customer Service
Chapter
3‑Standing at the Doorstep of Opportunity
It Can't Be Done!
A World In Transition: Locomotive of
Change
Managing at the Speed of Light
Survival of the Fit and the Fast
Key Trends and Findings
Earning Depends of Learning
Crisis or Opportunity?
Chapter
4‑Meeting Bureaucracy: The Good, the Bad and the Indifferent
The "Art of Raising Hogs"
Bureaucracy: Myth and Reality
Duty, Honor and Country
The New Bureaucracy
Symptoms of a Debilitating Disease
Gammon's Law: Theory of Bureaucratic
Displacement
Economic Black Holes
Chapter
5‑Innovative Leadership: Steering the Ship
The Lights are On but Nobody is Home
More Leaders Needed
Passionate Leadership
The Traits of an Innovative Leader
The Beatitudes of Leadership
Innovative Leadership Assessment
Chapter
6‑Barriers to Innovation and Creativity
Removing Barriers and Obstacles
Vampire Functions
Vampire Extermination Expeditions
Trust Building: The Foundation for
Innovation
Rewarding Mistakes
Solving Crime Using Common Sense-Charleston
S.C.
How to Kill Motivation
Taming the Paperwork Monster
Chapter
7‑Providing Direction and Managing Information
Businesses Need a New Vision
Creating a Vision Statement
Keeping the Ship on Course-Change
Management
Managing Along the Information Superhighway
Tools for a New Working World
How to Improve Communication
Communication Checklist
The Right Way to Manage
Meetings
How to Use Meeting Facilitators
Chapter 8-Building a Foundation for the
Future
Heroine of Educational Reform
Education or Incarceration?
The Future Begins with Kindergarten
Electronic Summer Camp
Employee Benefit Plans for Working Parents
Issues Affecting Working Women
Family Work Issues
Child Care Worries
Chapter
9‑Creating the High Performance Organization
Putting Quality to Work
The Missing Ingredient
Total Quality Management
Keys to Success
Worker Empowerment that Works
Teaming Up With Teamwork
Avoiding Workteam Pitfalls
Project by Project Improvement Process
The Team Charter
Chapter
10‑Innovation: A New Definition for New Times
What is Innovation?
Innovation, Creativity and the Plumbing Business
Innovation Explained
Tale of Two Organizations
Steps Toward Successful Innovation
The Innovation Process
Ordinary to Extraordinary
Chapter 11‑The
Gold Mine in People's Ideas
Bridging the Potential Gap
The Trouble with Traditional Employee
Involvement Programs
The Bottom-Up Approach to Change
The Zest Factor
Idea Programs: Making Work Fun
Idea Campaigns
Slicing Through Administrative Trivia--STAT
VA Idea Program
Getting MAD at Pacific Bell
Chapter
12‑Transforming Workers to Winners
Bad Attitudes
The Role of Motivation
The Motivation Process
Money as a Motivator
The Importance of Trust
How to Motivate People--The Pride System
The Innovative Power of Recognition and
Rewards
Conclusion
Appendix A-Business Term Glossary
Appendix B-Malcolm Baldrige National Quality
Award Criteria
Appendix C-Resource
Directory
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The
New Leader:
