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Special Reports

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Survey Data

Out Sick?

According to a survey of 326 HR executives, personal illness accounts for only 35 percent of unscheduled absences. The other 65 percent of reasons include:
Family issues-24%
Personal needs-18%
Stress-12%
Entitlement mentality-11%

Source: Harris Interactive, Rochester, NY
As reported by the Human Resource Executive Magazine

Changing Jobs

When 2,800 workers were asked when they planned to leave their current jobs, they responded:
In less than 12 months-26%
Within one or two years-24%
In two years-9%
In three years-8%

Source: SWNS Group, London
As reported by the Human Resource Executive Magazine

Front-Line Customer Service Training Program

Tips and Advice

TRANSFORM YOUR TEAMS AND STAFF MEMBERS INTO PRODUCTIVE PERFORMERS!

Do you have unmotivated employees who are bored at work, do the minimum, and can't wait to leave at quitting time?

Imagine how productive your teams would be if everyone was eagerly engaged and participating...

Here are a few tips to consider:

Trip to Headquarters Company

Denon Electronics offers an all-expense paid trip to their headquarters in Japan, for the employee and their family. They have lunch with CEOs, tour the factories, and have a guided tour of the city by employees. Employees nominate the winner of this coveted award.

Staff Speaks Newsletter

The Lutheran Social Services of Mid-America have a large organization, which spans three states. They have begun a Staff Speaks article in their monthly newsletter.

They choose an employee from each of their four affiliates, and provide name, length of time employed at their organization, title, and a brief description of job duties. Then they ask them a 'fun' question each month, such as 'If you could be anyone/do anything else professionally, who/what would it be?' They take their picture, and include it with their info. This allows their staff to get to know others throughout the organization who they may not meet, or have opportunity for interaction.

Spot Program

Abbott Laboratories have implemented the 'spot' program. Anyone can give a 'spot' award. The award comes with a designated gift certificate (usually $25) to a variety of stores. At the end of each quarter, the spot awards are collected and placed in a drawing. The winner is pulled out, and they get an extra time off.
 

Complimentary Leadership Course

Studies show the personal actions of the leader are the most important factor in driving profits, employee retention, and the overall success of the organization. This free leadership course will provide you with tips, ideas, articles and strategies to drive performance and boost your leadership skills. You will learn valuable strategies on how to reward, motivate, discipline, make accountable, and coach people toward higher performance. You will earn confidence in your abilities to handle challenges and lead your people to sustained high performance. You will gain a comprehensive range of very practical and highly effective leadership tools and approaches that can be immediately applied on the job. 

To take the leadership course, please click on the link below.

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Copyright 2011 by Chart Your Course International--reproduction for publication is encouraged, with the following attribution: From "Chart Your Course International," by Gregory P. Smith (770) 860-9464  (800) 821-2487