IN THIS ISSUE
Greg Having a Good Time in Beijing
Get a Free Toshiba DVD Player
e Are Giving Away DVD Players
et Us Help You Find Good People
Engaged Employees Help Boost the Bottom Line
Actions to Create a Fun Work Environment
Did You Know?
What Does Greg Speak On
GREG HAVING A GOOD TIME IN BEIJING
Did Greg go to the Olympics? Take a look at these pictures of Greg in China.
No, he did not attend the Olympics, but was visiting there a couple of years
ago during a speaking engagement. What about that Michael Phelps??
http://www.chartcourse.com/photoalbum.htm
WE ARE GIVING AWAY DVD PLAYERS FOR
THE NEXT TWO WEEKS
Our Customer Service Training Video Library has been our best selling
product for many years.
This is our premier DVD customer service training
program used by thousands of organizations world-wide with proven results.
The footage on each video is brand new this year. We also have added the
ability to preview each video online.
You can buy one or more of the individual videos or
purchase the entire set of 12 DVDs and receive over 40% savings. It is easy
to train any number of individuals with immediate results. The Customer
Service Training Video Library is good because the situations are realistic,
not overly exaggerated. Any company, large or small, can use the video
library to help your staff exceed customer expectations.
The concepts and vignettes are generic, and cover
almost every segment of the marketplace including the healthcare industry.
Each video is approximately 13-15 minutes long and includes a discussion
guide you can copy, PowerPoint slides, and answer sheets. The videos have a
lifetime guarantee.
The retail price for the entire set of 12 DVDs is
$1,795 or nine payments of $240 a month. DVDs may also be purchased
individually for $275 each.
Place your order during the next two weeks and we will
provide you a Managers Kit and a DVD player at no charge. This includes a
book, Achieving Excellence through Customer Service, with a retail value
over $200.00.
http://www.chartcourse.com/servicevideo.htm
LET US HELP YOU FIND GOOD PEOPLE
Not only do we help you RETAIN your employees, but we also provide a
Recruitment and Placement Service for mid-level individuals and up.
http://www.chartcourse.com/response-recruitment.html
ENGAGED EMPLOYEES HELP BOOST THE BOTTOM LINE
Those people, who say soft skills and employee involvement programs cannot
be measured, need to read this.
An ISR study shows employers with an engaged workforce help their businesses
make more money.
Surveys were gathered from over 664,000 employees globally. The 12-month
study analyzed three traditional financial performance measures including
net income growth, operating income, and earnings per share growth (EPS).
Results showed:
Net income growth: High engagement companies had a 13.2 percent improvement
while low engagement companies had a 3.8 percent decline.
Operating Income: High engagement companies showed a 52 percent performance
gap. These companies improved 19.2 percent while low engagement companies
declined 32.7 percent during the 12-month period.
EPS growth: Companies with high employee engagement had a 27.8 percent
improvement, while low employee engagement companies experienced an 11.2
percent decline in EPS over the same period.
One of the easiest ways to engage your employees is by having a suggestion
program in place. When people have the ability to submit and implement their
ideas and suggestions--you have engagement. There are several types of
suggestion systems; everything from the old fashioned suggestion box to more
advanced idea campaigns.
For more information on the Bright Ideas Campaign, please visit this link on
our website.
http://www.chartcourse.com/bright-ideas-employee-suggestion-program.html
ACTIONS TO CREATE A FUN WORK ENVIRONMENT
The Society of Human Resource Managers (SHRM) completed a survey a couple of
years ago to see what companies were doing to create a fun work environment.
Here is a top-ten list of what companies are doing. There were 574
respondents.
1. “Fun” or “Joy” committees
2. Costume days (e.g., “ugly socks” or Halloween costumes)
3. Use of entertainers (musicians, clowns, artists)
4. Casual dress days
5. Pets in the office
6. Supply of fun toys, games, and humorous reading materials available
7. Creative skits and songs for company events
8. Employee-generated names for teams and meeting rooms
9. Employee “roasts”
10. Employee musical group (e.g., kazoo band chorus)
For other teambuilding ideas you might check out Greg’s book
http://www.chartcourse.com/captainsbooks.htm
DID YOU KNOW?
64% of HR professionals said their organizations offer education assistance
benefits for undergraduate and graduate study. Another 6 percent said their
organizations offer assistance for undergraduate study only, and 3 percent
indicated their organizations plan to offer education assistance benefits
during 2008.
Source: Society for Human Resource Management’s Weekly Online Survey on
education assistance, March 2007.
WHAT DOES GREG SPEAK ON
Greg Smith is a full-time professional speaker and management consultant. He
has presented more than 1500 programs in 45 states and 23 countries. Greg’s
keynotes, and his half and full-day programs, are filled with energy,
content, and audience involvement. People leave Greg’s conferences with new
enthusiasm, effective techniques, and are motivated to accelerate their
performance.
To be more specific, Greg delivers 7 different programs -- although every
program is tailored to fit the client's needs. Those programs are as
follows:
>Managing the Multigenerational Workforce
>Transforming Workers to Winners: What Great Companies Do to Achieve
Extraordinary Results
>Gladiator Leadership: What Good Leaders Do
>Here Today, Here Tomorrow: Proven Ways to Recruit and Retain a Great
Workforce
>Hire the Best, Forget the Rest! How to Hire Top People Each and Every Time
>Loyal For Life: The Essentials of Great Customer Service
>Dynamic Teambuilding: How to Enhance Communication and Build Effective
Teams
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