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Complete, Self-Contained Customer Service Training Program


 

Dealing with Difficult & Angry Customers

Training Resources

managing irate customers

 

How to Deal With Difficult Customers and Make Them Happy!

 

Program Description

 

Customers are becoming more demanding and in some cases more difficult to deal with. Complaints are an opportunity to improve existing service and begin delivering quality service. Identifies basic problem solving skills, complex problem and irate customer handling skills.

 

These resources will provide you with techniques for dealing with difficult customer situations. Your role as a customer service professional offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, you will learn general guidelines for dealing with difficult customer situations, two techniques for dealing with customers in such situations: calming and focusing, and then practicing what you have learned.

It is an interactive, online course lasting 45 minutes.

 

Dealing with Difficult Customers will enable customer service professionals to:

 

  • Demonstrate the calming and focusing techniques in a difficult customer situation.

  • Identify at least four clues that indicate the existence of a difficult customer situation.

  • Give two reasons why the use of the calming and focusing skills are important in dealing with difficult customer situations.

  • Describe the focusing techniques for dealing with upset customers.


     

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