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Loyal for Life
A
Service Recovery training program for front-line employees. How to
handle customer complaints and win loyal customers.
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Spirit of Excellence
for Healthcare Organizations and Hospitals
We specifically designed THE SPIRIT OF EXCELLENCE for
all staff not just those who work directly with patients and customers. It
is not a video program that teaches procedures, but focuses
on culture change to improve attitudes, self-development, collaboration,
communication and teamwork. THE SPIRIT OF EXCELLENCE gives
staff the skills to deliver exceptional service to patients,
customers and fellow workers.
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The Essence of Caring
The Essence of Caring focuses on attaining excellence in patient
relations, healthcare customer service and client loyalty through a learning
technology specifically designed for the unique needs of clinics, managed
care and hospitals.
The
benefits:
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Build
patient loyalty and word of mouth advertising
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Encourage
employee teamwork
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Improve
attitude, morale and communication
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Reduce
turnover and patient complaints
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Empower
staff to deal more effectively with third party providers
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Reinforce
your customer service philosophy
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Support
CQI/JCAHO requirements
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Remember Me
Remember Me dramatically
improves your employee’s ability to remember and easily use a
customer’s name–and overcome roadblocks to remembering–significantly
improving their overall customer service experience.
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information |
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Leading
Empowered Teams for Service Quality
For managers &
supervisors
Leading Empowered Teams for Service
Quality is a great program to improve team building and customer
service.
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information |
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SPEED
Dramatically shortening the time it
takes to complete any task for customers and co-workers by: Doing it
fast, Doing it now, and Doing it right!
Alter your employees' mindset,
eliminate barriers, and empower them to act quickly and review
restricting policies and systems.
Program for
Employees |
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Customer Service Training Video Library
12 Different Videos
Train
your entire workforce in the art of exceptional customer service with a new
video each week or each month. The customer service
video library is a powerful video-based training system based on group
interaction making it easy to train any number of employees -
with no limits- with immediate results and NO additional cost to
educate new staff in the future.
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Dealing with Difficult Customer Situations
The customer service role offers
many rewards and satisfactions. But there are many frustrations
inherent in the job. During this training, service providers will
learn the general guidelines for dealing with difficult customers in
challenging situations, and these include calming and focusing.
Delivery Options
Available: Online
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Delivering Customer
Focused Service
During this training, participants
will learn guidelines for delivering customer focused service,
including understanding their role as a professional; the essential
skills of communication: listening, questioning, verifying,
explaining and a four-step customer service model.
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