TRAINING Programs for Managers and Staff

The Spirit of Excellence for Hospitals and Long Term Care Facilities

Through hands-on training with THE SPIRIT OF EXCELLENCE, hospitals and clinics have the following benefits: 

• Build patient loyalty and word of mouth advertising

• Encourage employee teamwork

• Improve attitude, morale and communication

• Reduce turnover and patient complaints

• Empower staff to deal more effectively with third party providers

• Reinforce your customer service philosophy

• Support CQI/JCAHO requirements

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Loyal for Life

A Service Recovery training program for front-line employees. How to handle customer complaints and win loyal customers.

The Essence of Caring

The Essence of Caring focuses on attaining excellence in patient relations, customer service and client loyalty through a learning technology specifically designed for the unique needs of clinics, managed care, and HMO's.

The benefits:

• Build patient loyalty and word of mouth advertising

• Encourage employee teamwork

• Improve attitude, morale and communication

• Reduce turnover and patient complaints

• Empower staff to deal more effectively with third party providers

• Reinforce your customer service philosophy

• Support CQI/JCAHO requirements

Click here for more information

FRONT-LINE CUSTOMER SERVICE VIDEO TRAINING PROGRAM

Train your entire workforce in the art of exceptional customer service with a new video each week or each month. Service First, the customer service video library, is a powerful video-based training system based on group interaction making it easy to train any number of employees - with no limits- with immediate results and NO additional cost to educate new staff in the future.  Click for detailed information 

This interactive online skill builder will provide you with techniques for dealing with difficult customer situations.

It is an interactive, online course lasting 45 minutes.

This interactive online skill builder allows for the analyzing of the skills and strategies used every day on the job, to identify techniques performed well, and develop ways to do even better.

Delivering Customer Focused Service is an interactive, online course lasting 45 minutes.