Client Testimonials | Training and Consulting

Client Results and Testimonials

“Greg is a noted author and exceptional business consultant. His insights into determining issues, problems and opportunities inside any company is among the best I have seen. He can literally walk into a company or organization and just by observing people, work and communicate and asking a number of key questions, he can pick up process related improvements and understand why the company is not advancing the progress on its own and what it needs to do to move forward. If you want problems identified and solutions provided and implemented, Greg is one of the best I have seen. You will go “right” by working with Greg.”

Rolando Marchis
President, Odyssey Transformational Strategies 


“Greg Smith is an excellent teacher and facilitator. His candid and professional approach made the training both interesting and fun. All the information I needed to be successful in using DISC was presented in a very organized manner that was easy to learn and retain. I obtained my certification in February 2012 and have since used DISC successfully with several of my clients with very good results. I would strongly recommend Chart Your Course International to anyone interested in learning about and becoming certified in using DISC.”

Sonal Kumar, Ph.D.
Dartmouth Hitchcock Hospital


“Greg Smith recently trained me on the DISC profile. He is a dynamic and charismatic trainer and facilitator. Greg is excellent at establishing clear directions and explaining why we’re doing what we’re doing. He communicated the information in a clear and easy manner for me to learn and comprehend the material. He was also very patient and flexible with his time. Greg has a very warm and gracious spirit and is exceptionally helpful. Immediately following Greg’s training I felt fully prepared and ready to tackle my first DISC facilitation assignment. I strongly recommend Greg to anyone who needs a trainer/motivator with a positive attitude and wonderful teaching style.”

Eric Lewis
CEO – OneSCSI


“These assessments have been extremely valuable in helping us put the right people in the right positions. They have totally revitalized the morale, and helped our managers understand and communicate to their staff in a powerful, new way. Staff members are now eager and excited to come to work.”

Regina Coffey
Human Resources Manager
Solideal Tire Inc.


“This DISC training has dramatically improved the way my dental staff works with each other. They now understand and appreciate each other’s differences. As a dental consultant and DISC assessment facilitator, I am better situated to help other dental offices shape and mold their staff and teach them how to communicate in an effective and fun way! Greg is a great teacher and makes you feel at ease. This was a wonderful investment in myself and my business.”

Pamela Menaker
DentalKarma.com


“We have been working with Greg for several years and are using assessments as part of our recruiting process. As a result, we are able to weed out individuals that don’t fit our culture and hire the right candidates with identifiable strengths and weaknesses. These assessments have allowed us to improve communication and share vital information with new employees from the get go. Greg’s experience and insights into assessment results have proven “priceless” to our organization.”

Carmen Sorvill
HR Director, Evolution Lighting, LLC


“I wanted to let you know how much I enjoyed the DISC webinars! They were very informative and I really liked the way you engaged us and made us feel like we were in a face-to-face classroom setting.”

Paula Shelton
Genesis Training and Development


“By using these assessments we have improved our hiring practices and reduced turnover. We now can identify the key attributes, attitudes, and work ethics leading to success.”

Suzanne Chambers
Operations Manager, G&A Staff Sourcing


“I thoroughly enjoyed the classes for DISC certification. They were full of important information, interesting and moved at a good pace so my attention stayed focused. Greg communicated in a way that was easy to understand, provided answers to questions, clarified points and was entertaining. I would highly recommend the course.”

Jackie O’Guin, SPHR
Chief Human Resources Officer, Lutheran Hour Ministries


“We began working with Greg Smith on use of DISC for improved communication and as an additional tool in our hiring process. Our increased focus in these areas has impacted our overall turnover reducing from a high of 31% in 2006 to 16% in 2008! Greg has been a valuable resource to us on the use of DISC in our banks.”

Kathy Youngquist
Director, Human Resources
First State Bank & Trust


“I have been President of Premier Platforms for 15 years. I asked Greg to work with my company to help us hire better people, build a more effective leadership team, improve communications and create unity between my departments. The results were amazing and immediate.

I have hired many consultants and trainers in my lifetime and their results were minimal. Greg has a unique approach that is down-to-earth and highly effective. Within a short period of time he helped me improve my individual leadership skills as well as put processes in place that help my departments work effectively together. He revamped my hiring process and now we can identify and hire top people. As a result, my business is now seeing increased sales and a smoother, more effective organization. I am awestruck by the results. My only regret is that I should have asked for his assistance much sooner than I did.”

David Cooper
President, Premier Platforms


“Greg is a creative genius. He is laser-focused on providing his clients with solutions in talent management, leadership development and customer service. He gets the job done and will produce the results you need.”

Melodi Szymczak
Director. Vital Learning


“Faced for the first time with a need to begin Management level learning for 50 managers, Nicholas & Company needed an easy-to-deploy, consistent and meaningful assessment. I chose Greg Smith’s TTI survey because of its amazing accuracy, but more importantly, Greg’s strong knowledge on how to understand this tool. With his piercing insight, and amazing ability to coach on the results, I found we had discovered a gold mine so rich that I have designed a years worth of management training, customized to each manager, based on the information contained in each person’s assessment. If you are the captain of your ship, Greg is the trusted navigator who will get you where you wish to go.”

Wes Stockman
Performance Development Manager
Nickolas & Company


“I appreciate your mentorship as a coach and consultant. The results have been tremendous and have helped me to quickly grow my business. Because of you I have been able to bring in several new contracts for my business. I admire your experience and professionalism and plan to keep working with you.”

Antonella Lo Re
President, DiLoRe Group


“Greg Smith of Chart Your Course International has worked as a consultant to Golden Key National Honor Society. He served as leadership instructor, as meeting facilitator and as staff liaison. His leadership, experience and commitment have made an indelible impression upon our organization, and I am pleased to recommend his services to you.

As a leadership instructor, Greg’s expertise has been invaluable. He worked closely with Golden Key’s executive management to hone and perfect our leadership skills. His knowledge, insight and perceptive nature opened our eyes to opportunities for improvement in our management styles, and I believe that our organization is stronger because of him.

Greg also facilitated a two-day management retreat in which all of our directors participated. His guidance kept our group on task, and we were able to accomplish an incredible amount of work in a short time—including the development of guiding principles. We all left the retreat more focused on the vision of Golden Key and more in tune with each other than ever before. While my terrific staff accomplished all of this, it was Greg’s leadership that made it possible.

James W. Lewis
Founder, Golden Key National Honor Society


“We are greatly appreciative for the time and energy you devoted to Bates Ace Hardware during the past year. Your assistance and guidance you gave me, my family and the store has been tremendously helpful. My son and daughter now stand ready to take over the complete management of my business.

As I said in our meeting, your personal approach and customized consulting style was exactly what we needed.  The changes you helped us make improved the overall performance and productivity of Bates Ace Hardware. You have helped both Amy and Wade improve their confidence and leadership skills. We are now seeing measurable improvements in reducing turnover, sales, customer service and improved communication and the morale of all concerned.

My staff is also impressed with your assistance. Our Assistant Store Manager said, “This was one of the best things we did. This process created a positive feeling among the employees and built a stronger bond between management and the workforce.” Amy said, “This new process has gotten our employees to take ownership for their actions, made us more customer focused, reduced turnover and tremendously improved the attitudes of all concerned.”

David Bates
President, Bates Ace Hardware


“As chairman of the Rockdale County Board of Commissioners, I am pleased to offer this letter of recommendation on behalf of Mr. Greg Smith of Chart Your Course International. Mr. Smith has worked with Rockdale County on a number of occasions of directing leadership programs, guiding team building exercises and facilitating focus groups. The results have been higher morale among employees, better communication between County departments and a more innovative organization. We found his services to be invaluable.

There are very clear indications my department heads and supervisors have been interacting more effectively with each other and with their employees since Mr. Smith became involved with Rockdale County. Additionally, his programs have prompted many of my department heads to begin being more resourceful and imaginative—to start “thinking outside the box” when attempting to recognize and meet the many challenges facing our governmental entity today.

I believe Mr. Smith would be a tremendous asset to any organization that chose to utilize him as a consultant, and I am pleased to offer this recommendation on his behalf.”

Randolph W. Poynter
Chairman, Board of Commissioners
Rockdale County, Georgia


“It is with great enthusiasm that I submit this letter of appreciation for the outstanding workshops you conducted at ProComm Telecommunications Inc.

Being involved in the fast paced and volatile industry of Digital Transmission and High Technology, we felt an urgent need to acquire the services of an individual, or a team of individuals that could assist us in ensuring that we were maintaining the “small” company environment on which we rely for establishing a friendly and efficient workplace.

We realized we would require an individual who was thoroughly familiar with the processes of personal communication and interaction, as well as developing team concepts and goals that our management staff and field personnel could relate to and apply in their everyday activities.

After tremendous investigation and research for the right combination of knowledge, experience and personality, it became apparent you were the right person to meet our demands! Beginning with our initial meeting and continuing through to completion of our seminar, you proved to be the dedicated and knowledgeable professional consultant that everyone strives to become, but few meet the true criteria.  As time progresses and our needs change, we would welcome you back to our corporation as an advisor, mentor and friend. A true professional in every sense of the world!”

Thomas B. Reardon
President
ProComm Telecommunications Inc.


“We just wanted to take the opportunity to thank you for presenting as part of our workforce series, Excellence in Workforce: the Journey to Success. It was tremendously helpful and enjoyable!

Your topic, Here Today, Here Tomorrow: How to Transform High Turnover to High Retention was right on target. As you know, recruitment and retention is a critical issue in the health care industry and our members are struggling with how to retain their current staff during a time when there are so few to recruit. Your insights were very informative and it was helpful having a speaker who brought such a broad level of experience from many different industries. It was exactly what we needed.

The evaluations from our members were excellent. One noted that, “Mr. Smith is an enjoyable and knowledgeable speaker.” Not only were you entertaining to listen to, but everyone appreciated the fact they were able to take back many new ideas they can implement immediately. This was valuable to all of us.”

Laura Leeds
Vice President
Continuing Care and Workforce
Healthcare Association of New York State


“Thank you for your time and services during the past year. You have been a tremendous asset to my office and me. Your background and experience have been instrumental in helping me create a more productive office where people enjoy coming to work. The ideas you have provided us have been instrumental in retaining our staff.

Since you began working with us, we have formed an employee committee to facilitate more involvement which has improved the quality of work life. You have helped us hire several new attorneys. As I write this letter, people are communicating in an improved manner due to your advice and assistance. Overall, the atmosphere at my office has greatly improved. You have helped me avoid trouble spots and advised me in a professional manner.”

Garry T. Moss
District Attorney
Blue Ridge Judicial Circuit


“Thank you for coming to speak with us last week about innovation and leadership in a changing environment. Your interactive, engaging style helped everyone to get involved in the learning process. It was a successful event, and just as important, an opportunity for managers throughout Order Distribution to learn and share new ideas for better ways of doing business.

We appreciated the focus on generating new ideas and the importance of involving our front-line staff in developing and implementing these ideas. These things will be absolutely critical to our company in providing sustainable competitive advantage. The concrete examples of other companies’ creative ways of generating involvement also stimulate critical thinking about our own methods of doing business.”

Gena Fitzgerald
Continuous Improvement Strategist
Hallmark Cards


“I just want to tell you how much we appreciated you facilitating our executive retreat. You effortlessly blended and gained the respect of what could have been some difficult personalities.

The day and a half you spent with us was exceptional and we were able to leave with a new vision for our future. I could tell you did your homework before arriving. “Building Bridges for the Future” was an important and practical theme for the retreat. By combining your teaching and consulting experience we gained many new and innovative ideas to take back to our jobs.”

Janice M. Allen
City Manager
City of Albany