The Navigator Newsletter

Seven Steps to Start a Consulting Business

The baby boomer generation has been discussed, dissected and debated since its emergence in the mid-1940s. Seventy-six million strong, the group was the center of a new youth-oriented America with changing social norms, new suburbs, and growing moder... Read More »

Four Steps to Improve Poor Performance

Underperforming employees are not hard to find. They are perpetually tardy or absent, or procrastinate and mismanage projects. They are cavalier about company rules, create conflict in the ranks or seem to do just enough to get by. They abuse the sys... Read More »

Four Ways to Grow Your Business

While many economic indicators have pointed to the economy’s recovery, small businesses are still feeling the pinch. According to a May 2013 survey from email marketing company Constant Contact, 59 percent of small businesses say running their busi... Read More »

Futren’s Strategies for Employee Retention

Businesses in the hospitality and food and beverage industries face many challenges. They ride the ups and downs of the economy more closely than the healthcare, government, or high-tech sectors, and average two to three times the rate of employee tu... Read More »

Five Ways Leaders Turns Doubters into Doers

This past February Yahoo!’s fledgling CEO Marissa Mayer made her first misstep. In a company-wide email, she announced Yahoo! was changing its telecommute policy. Effective June 2013, all employees were required to work in the office. The email sho... Read More »

The Rules of Retention

Employee dissatisfaction is on the rise, especially among entry-level and mid-level employees. A recent study from Dale Carnegie Training found that only 23 percent (that’s one in four!) of non-management workers reported being engaged at their cur... Read More »

Cutting Costs/Curtailing Services Can Produce Crappy Customer Service

In uncertain economic times, it’s common for businesses to focus their time and energies on ways to cut costs.  However, many of the decisions to cut back have generated unintended, and in some cases, disastrous consequences. Some of these knee-je... Read More »

Nine Rules for Employee Engagement

Employee engagement is defined as the emotional commitment an employee has for a job or organization, which then drives their performance. Countless studies have proven that an engaged workforce contributes significantly to a business’ success. Res... Read More »

Five Rules for Giving Employees Feedback

We all know how to praise and reward, but giving constructive criticism to your employees is also important. Addressing a problem can be awkward, and many managers avoid criticizing their staff until a problem swells out of control. This is poor lead... Read More »

Employee Appreciation | The Wegman Way

What is your business’ most valuable resource? Its location? Its size? Its technology? Hardly. Despite the value of all of these factors, the resource with the most potential to elevate and drive your business is its people. Whether it’s ... Read More »

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