Customer Service

Stu Leonard’s Secret for Great Customer Service

Stu Leonard’s Secret for Great Customer Service

At the front entrance of Stu Leonard’s Grocery Store stands a large boulder. Engrave... Read More »

leadership speaker, gregory smith, employee motivation

Top 16 Books for Human Resource and Talent Management Executives

This list includes books that have been selected because they are either extremely popular... Read More »

Success Begins with Quality Customer Service

A recent Bain Capital Customer Loyalty study found that consumers are four times more like... Read More »

Employee Engagement Survey

Conducting employee engagement surveys can be an extremely useful tool to understand exact... Read More »

Zappos Amazing Company Work Culture

Zappos is one of my favorite places to work. They have mastered managing their with 10 key... Read More »

3 Day Culture Boot Camp – Training – Zappos Insights

This is an awesome training experience all business people should attend: 3-Day Boot Camp ... Read More »

Cutting Costs/Curtailing Services Can Produce Crappy Customer Service

In uncertain economic times, it’s common for businesses to focus their time and energies o... Read More »

Employee Appreciation | The Wegman Way

What is your business’ most valuable resource? Its location? Its size? Its technolog... Read More »

Zappos | Creating a Great Place to Work

As the economy rebounds businesses are focusing on making their organizations better place... Read More »

Great Customer Service is Not Grumpy, Grouchy or Gross | Navigator #173

PERSONAL NOTE FROM THE LEAD NAVIGATOR The holidays are fast approaching and there are many... Read More »

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