As the economy rebounds businesses are focusing on making their organizations better places to work. They are realizing if employees and managers are unhappy, they are going to leave. Pay and benefits are important, but many people are choosing h... Read More »
“E-service is the glue that holds the e-commerce process together.” So says John Tschohl, author of a new book titled e-Service and president of the Minneapolis-based Service Quality Institute. Tschohl predicts that those e-commerce compa... Read More »
Stew Leonard’s Top 100 Best Places to Work At the front entrance of Stew Leonard’s Dairy Store stands a large boulder. Engraved in the boulder are these words: “Our Policy Rule 1: The customer is always right! Rule 2: If the custome... Read More »
My family and I recently returned from a vacation in Cabo San Lucas, Mexico. Traveling outside the United States gives reason for apprehension something might go wrong. Whether it is security delays, customs, the threat of terrorism, or just the inco... Read More »
The Ritz Carlton Customer Service Way for Selecting, Training and Inspiring First-Rate Employees Bill Lampton, Ph.D. Hotel Customer Service The Ritz-Carlton does not “hire” employees, as other organizations do. According to Gerard van Grinsven, V... Read More »
