Providing quality care is more important than ever before. Advances in medical technology have created a multitude of treatment options; patients have higher expectations, more managed healthcare choices, are more knowledgeable – and WANT to be informed.

In fact, informing them in a “caring” manner has now become almost as important as the medical intervention. That is why responsible healthcare providers know how to present this information competently, accurately and compassionately.

Caring, Not Processing

While the medical competence of healthcare providers and their staff is priority number one among patients and their families, caring is a close second. That can only come across through well-developed communication skills and a heightened sense of empathy.

Caring about others comes naturally; the challenge is showing you care… even when you’re busy, tired or focused on getting a job done. The Essence of Caring program provides the skills and processes needed to consistently convey a caring attitude in a positive and sincere manner.

Experiential Learning:

The Essence of Caring program will provide your employees the opportunity to learn customer service skills and  network with co-workers from all areas of your organization. They will participate in a video-based learning system designed to enhance patient relations, garner increased client loyalty and improve overall internal and external customer service skills. The technology focuses on enhancing communication, interpersonal and customer service skills so they can do their best in meeting the challenges they are faced with every day.

The Essence of Caring is a highly effective training program because it is built on their reality.
 

The Benefits:

• Builds patient loyalty and word of mouth advertising

• Encourages employee teamwork

• Improves attitude, morale and communication

• Reduces employee turnover and patient complaints

• Empowers staff to deal more effectively with third party providers

• Reinforces your customer service philosophy

• Supports CQI/JCAHO requirements

  The Technology The program is driven by 60 minutes of video delivered in three sessions of up to two hours each. The video provides positive and negative examples to enable participants to identify and learn. The user-friendly Leader Guide is used by facilitators to implement the learning system on site. Facilitators are selected by your organization based on their peer respect, enthusiasm and their true belief in the importance of quality service. A Participant Book and support materials are used by employees to maintain enthusiasm and commitment. Outside reading enhances the learning experience and reduces the amount of time participants and facilitators are away from their normal duties. View course outline

  Information About Our Customer Service Programs   Leader Guide - A Leader Guide is a user-friendly guidebook that enables ANYONE to teach the course. The sections are clearly marked, prompts them to start the video, enables the leader to facilitate group discussions and provides exercises for the group. We make being a Leader SIMPLE! View course outline   Participant Book - An easy to follow, easy to read book for participants. Each book contains key concepts along with though provoking quotes and interactive exercises. Not only will a participant find value in this material for their job, but learn invaluable life lessons.   Performance Standards - We provide a four-page evaluation sheet to monitor employee improvement.   Quality Technique Card - The program includes a glossy 3x5 color index card highlighting the key topics as an easy daily reminder.   Certificate - Each Participant will receive a color certificate with their name on it upon completion of the Feelings program.   100% Money-Back, LIFETIME Guarantee! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level has increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

   

  Starter Kit   Includes facilitator package with leader guide and 3 videotapes, DVD's or CD's, and 25 participant packages (Consists of: Participant manual, certificate of accomplishment, quality techniques card and customer service performance standard).   $1379
  Facilitator Package Facilitator Package consists of the facilitator guide, 3 DVD’s, VHS or CD’s   $899
  Participant Package   Participant Package consists of a participant book, customer service performance standard, quality technique card and a certificate of accomplishment.   1 - 499 packages: $19.00 Shipping will be added based on quantity of books ordered.
  20-day preview  ($25 plus shipping)  If you decide to keep the preview the amount will be deducted from the cost.  Call us at 770-860-9464 or 800-821-2487 for more information.

   

   

  What Others Are Saying

   

  

   

   “This has been wonderful for me.  It has helped me refocus on where I am and where I want to be.”

   

   “It makes you feel like you ‘can do’ and gives you the skills ‘to do’.”

   

   “These are things that can be incorporated into all aspects/relationships in life.”

   

  

   

       

  “The group continued to express how their perception/interactions have changed due to the training…”

   

   “I have been VERY PLEASED with the program.”

   

  

   

   

  "…I gained a better understanding of how I can affect a change."

   

   "…brings more understanding of what customer service should be."

   

   "I gained tools that I can apply personally and professionally."  

   

  Call us at 770-860-9464 or 800-821-2487