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Essence of Caring
Attaining Excellence in
Patient Relations, Customer Service, and Client Loyalty
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Providing
quality care is more of a challenge now than ever before. Not only because
advances in medical technology have created a multitude of treatment
options, but also because patients have higher expectations, more managed
healthcare choices, are more knowledgeable – and WANT to be informed.
In fact, informing in a “caring” manner has now become almost as much a
part of treatment as medical intervention. That is why responsible
healthcare providers know how to provide this information competently,
accurately, and compassionately.
Caring, Not Processing
While the medical competence of healthcare providers and their staff is
Priority Number One among patients and their families, caring is a close
second. That caring can only come across through well-developed
communication skills and a heightened sense of empathy.
Caring about others comes naturally; the challenge is showing you care…
even when you’re busy, tired, or focused on getting a job done. The
Essence of Caring will teach the skills needed to consistently convey a
caring attitude in a positive and sincere manner.
Experiential Learning:
The Essence of Caring will provide your employees the opportunity to
network with co-workers from all areas of your organization, during a
video-based learning system designed to enhance patient relations, garner
increased client loyalty, and improve overall internal and external
customer service. The technology focuses on enhancing communication,
interpersonal and customer service skills, so they can do their best in
meeting the challenges they are faced with every day. The Essence of
Caring works because it is built on their reality!
The
benefits:
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Build
patient loyalty and word of mouth advertising
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Encourage
employee teamwork
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Improve
attitude, morale and communication
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Reduce
turnover and patient complaints
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Empower
staff to deal more effectively with third party providers
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Reinforce
your customer service philosophy
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Support
CQI/JCAHO requirements
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The Technology:
To create an environment and opportunity for group interaction and
communication:
>The program is driven by
60 minutes of video delivered in three sessions of up to two hours
each. The video provides positive and negative examples to enable
participants to identify and learn.
>The user-friendly Leader
Guide is used by facilitators to implement the learning system on
site. Facilitators are selected by your organization based on their
peer respect, enthusiasm, and their true belief in the importance of
quality service. The Leader Guide explains how to run group
discussions, what materials are needed, and provides a step by step
“goof proof” system for the Leader’s use in conducting each session.
>A participant book and
support materials are used by employees to maintain enthusiasm and
commitment. Outside reading enhances the learning experience and
reduces the amount of time participants and facilitators are away from
their normal duties by as much as sixteen hours. Less training
“downtime” means less cost for your organization.
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 Delivery Options and Considerations:
On-Line E-Learning
- Accessible
from our server or your server.
Blended Combinations
- Online and classroom together, the best of both worlds,
designed to reduce time off the job while at the same time
increasing the quality of the learning experience.
Classroom Workshops
- Delivered by our facilitators or your facilitators.
Facilitator Materials Only - We can provide you the
facilitator and participant packages so you can teach the course
yourself.
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Facilitator Package
Facilitator Package consists of the
facilitator guide, 3 DVD’s, VHS or CD’s
(Company checks and purchase orders are accepted)
$899 |
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Participant Package
Participant Package consists of a
participant book, customer service performance standard,
quality technique card and a certificate of
accomplishment.
(Company checks and purchase orders are accepted)
1 -
499 packages: $19.00 each
Shipping will be added based on quantity of books
ordered. |
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