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Books	Audios & Videos	Customer Service Training Programs	Grow Your Internet Business
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TELESEMINAR CD's	What Good Managers Do: Five Strategies That Drive High Performance Employee Retention Creating the High Performance Organization Low-Cost & No-Cost Reward & Recognition Strategies How to Run and Employee Suggestion Program Rocket Your Growth: Marketing Strategies for the Small Business Transformational Leadership: How to Design a Change Management Strategy to Accelerate Performance and Increase Productivity DISC Training Teleseminar Strategies to Energize, Engage, and Motivate Your Workforce Webseminar Hiring and Retaining IT Professionals
	Greg's Complete CD/DVD Library How to Attract, Keep & Motivate Your Workforce Training Video DVD Service Above Self: Four Steps That Drive Exceptional Customer Service Video DVD Strategies to Energize, Engage, and Motivate Your Workforce CD, 60 minutes Talent Management Resource CD (Forms, articles, surveys, checklists) Employee Retention: Five Steps to Reduce Employee Turnover Audio/Video CD with PowerPoint How to Create a High Performance Organization CD, 60 minutes The Art of Time Management CD, 60 minutes Five Things Good Managers Must Do to Drive Performance CD, 60 minutes $399.00 Special $199.00 Plus shipping
	Service Above Self DVD An inspirational and motivational 45-minute keynote presentation by Greg Smith. During this speech he talks about the four critical elements of a successful service strategy leading to increased sales and exceptional customer relations. You will learn how to create a system of customer service keeping you profitable and ahead of the competition. Sample Clip: Service Above Self Strategy $129 / 45 minutes / DVD
	DVD  “LINCOLN ON COMMUNICATION”   Imagine having Abraham Lincoln speak directly to your class. This captivating video explains ten timeless principles of communication and leadership.  Learn how Abraham Lincoln used these techniques to compose his inaugural addresses and his Gettysburg Address.   "This is a great video everyone should watch. An outstanding tool to emphasis leadership and importance of communication."    Greg Smith President, Chart Your Course International   Includes: DVD and CD of the Soundtrack Teacher's/Trainer's Guide Memory cards
	How to Attract, Keep and Motivate Your Workforce Video   Use this video to help train your managers to improve workplace retention and motivation! This is a live presentation of Greg Smith showing people how to get maximum performance from their workforce.  During this session he outlines the five key strategies that attract, keep, and motivate workers.  This video shows you Greg’s proven strategy for energizing employees.   Benefits from this Video: When and when not to use achievement awards Learn how to create incentives that attract and keep your best performers How to reduce turnover and improve productivity How to design a no-cost or low-cost recognition system How to get a high level of involvement from your employees The F-A-S-T FUN process of creating recognition programs Raise the morale and motivation of your work team Cost: $129 / 34 minutes / VHS or DVD
	CUSTOMER SERVICE VIDEO TRAINING PROGRAM   Train your entire workforce in the art of exceptional service with a new video each week or each month. Service First, the customer service video library, a powerful video-based training system based on group interaction, that makes it easy to train any number of employees - with no limits - with immediate results and NO additional cost to educate new staff in the future.
	The Millennials Are Coming The babies of the baby-boomers are now in the workforce, and they're not playing by the old rules. They are tech savvy; they multitask with ease; and they don't plan to stay long on a job that doesn't quickly recognize their unique talents. They want a job that deserves them, and not vice versa. It's an attitude that's turning corporate America inside out to figure out how to keep their young workers happy and on the job. Morley Safer reports. $17.95
	EMPLOYEE RETENTION AUDIO-VISUAL TRAINING CD Five Steps to Reduce Employee Turnover This audio/visual seminar will help you understand and develop a strategy that attracts, keeps, and motivates your workforce. Discover why some employees would rather work for a good employer than leave for a pay raise. This session will show managers, owners, supervisors, and human resource professionals not only how to retain their most talented performers, but also how to transform your entire workforce into a high-retention culture—saving organizations countless thousands of dollars. This session is jam packed with tips, ideas, and advice for creating a high-retention strategy. Audio-Visual CD with PowerPoint Slide Presentation   Normal Price: $145
	EMPLOYEE RETENTION FOR HEALTHCARE This seminar outlines the five elements of a high-retention healthcare organization. It also includes specific examples from leading healthcare organizations and "Top 100" places to work for such as SSM, Baptist Hospital, Emory University, and St. Lukes Hospital. This seminar will help you understand and develop a strategy that attracts, keeps, and motivates your workforce. This session is jam packed with tips, ideas, and advice for creating a high-retention strategy. Live presentation audio CD $79 Includes a 15-page transcript
	THE ART OF MANAGING YOUR TIME AND YOUR LIFE Audio CD: $19.95